“…This trend seems to be the main reason for the high degree of integration when it comes to QM principles. Indeed, authors either theoretically discuss QM approaches (Torgersen & Torgersen, 1997;Anyamele, 2007;Bilen, 2010;Tambi, Ghazali, & Yahya, 2008;Law, 2010;Bagautdinova, Novenkova, & Sarkin, 2013), or accreditation models (Ayers, Gephart, & Clark, 1988); or develop empirical studies on the implementation of different QM models in HE, as with EFQM (Tarí, 2006), TQM and ISO 9000 quality standard (Doherty, 1993), or SERVQUAL (Pariseau & McDaniel, 1997).…”