The reciprocal nature of trust: a longitudinal study of interacting teams

Serva, Mark A.; Fuller, Mark A.; Mayer, Roger C.

doi:10.1002/job.331

Cited by 264 publications

(248 citation statements)

References 61 publications

Supporting

Mentioning

228

Contrasting

Unclassified

Order By: Relevance

“…This means that the issues and events were selected by the respondents at the time of the interview, and the narratives they told might have been influenced by the current level of trust in the relationship (Gergen and Gergen, 1988;Bruner, 1991;Polkinghorne, 1995). Due to this issue, and the relatively small body of research using longitudinal data in the areas of Board work and the CEO-Chair relationship (Stewart, 1991;Huse, 1998;Huse et al, 2005;Cornforth and Macmillan, 2016), and trust development (Serva et al, 2005;Ballinger et al, 2009;Colquitt et al, 2011), we suggest that the topic merits a longitudinal research setting. However, we find our narrative approach and the data generated by this study are valuable due to the qualitative, rich nature and dyadic setting of the study.…”

Section: Limitations and Suggestions For Further Studiesmentioning

confidence: 99%

Development of trust in the CEO-chair relationship

Koskinen

Lämsä

2017

BJM

View full text Add to dashboard Cite

Final Draft 1 Development of trust in the CEO-Chair relationship AbstractPurpose: This study explores trust development in the dyadic relationship of CEO and Chair of the Board. Approach:A narrative approach is adopted to examine the meanings that CEOs and Chairpersons give to trust in their relationship, and to explore trust as an evolving phenomenon that can increase or decline over the course of the relationship. The data include 16 CEO-Chair dyads from Finnish limited companies. Findings:The results suggest that trust may exist on different levels and evolve in various ways during the course of the relationship. Integrity and agreement on company strategy are proposed to form the foundation for trust in the CEO-Chair relationship, whereas ability and benevolence are necessary for trust to develop to a higher level. Research limitations:Studying trust development based on data generated at one point of time and in only one country are the major limitations of the study.Practical implications: It is proposed that the level of trust influences value creation in the relationship. Originality/value:The study adds to the limited number of previous studies on the CEOChair relationship and contributes to the literature on trust development by making visible the viewpoint of both partners, and the meaning of the different components of trust.

show abstract

Section: Limitations and Suggestions For Further Studiesmentioning

confidence: 99%

Development of trust in the CEO-chair relationship

Koskinen

Lämsä

2017

BJM

View full text Add to dashboard Cite

show abstract

“…Reciprocal Nature of Trust Trust is dyadic and even reciprocal in nature [42]. Trust reciprocity means that the growth or degradation of trust is fundamentally a dynamic process between parties engaged in interactions [44].…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Like trusting, feeling trusted is a perceptual construct; both constructs form part of the customer mindset [42]. Customer perception of being trusted is related to felt trust.…”

Section: Customer Perception Of Being Trustedmentioning

confidence: 99%

“…While previous research has examined both the antecedents and consequences of trust, fewer studies have explored whether one party's trusting actions have a role in establishing another party's trust. Perceptions of the source of trust also require attention, especially in the e-commerce community [42]. Overall, studies on mutual trust are lacking, despite its obvious importance, particularly in e-commerce [23,46].…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Effects of E-Commerce Website's Trusting Actions on Customer's Continuous Intention

Kwon¹,

Lee²

2014

The Journal of Society for e-Business Studies

View full text Add to dashboard Cite

Trust has been identified as crucial to intention to continue to use e-commerce systems. Although trust is inherent in relationship-based practices, most studies on trust have focused on influences on customer trust. From the viewpoint of mutual trust, few empirical studies have examined the effect of users' perceived trust from an e-commerce website on customer trust in that website, despite the obvious importance of this issue, particularly in the field of e-commerce. This paper empirically examines the role of customer perception of trust in the customer on the part of e-commerce websites. In addition, this study explores the ability of e-commerce websites' trusting actions to transfer positive impressions that encourage trust in those sites. The results indicate that in the e-commerce context, a website's trusting actions are important to customer perception of being trusted by and trusting in e-commerce websites.

show abstract

“…Reciprocal trust can be extremely important in the understanding of trust in relationships -especially in those where there is a power difference (Blau, 1964;Schoorman, Mayer, & Davis, 2007) as is inherently the case in the context of such NRM projects. Serva, Fuller, and Mayer (2005) define reciprocal trust as "a dynamic process through which trust grows or diminishes" (p. 627), something that results from repeated exchanges of trust between actors. Put simply: trust begets trust through the iterative exchanges over the course of an ongoing relationship.…”

Section: Trust As Reciprocalmentioning

confidence: 99%

The role of dialogue in social licence to operate in the extractives sector

Mercer-Mapstone¹

View full text Add to dashboard Cite

This thesis explores the multifaceted role of dialogue in the context of social licence to operate (SLO) in the extractives sector (including mining and gas extraction). SLO is a concept that describes the ongoing and dynamic social acceptance of a resource development by local communities and other stakeholders who have the power to influence company operations. There has been discourse by extractives companies and in academia about the importance of 'meaningful dialogue' as one form of engagement that contributes to developing and maintaining a social licence. The relationship between dialogue and SLO, however, has undergone relatively little explicit, in-depth examination. I use a mixed methods approach to address this gap by exploring the role of dialogue in social licence from three standpoints: (a) a theoretical perspective, drawing on literature from multiple disciplines; (b) stakeholder engagement practitioner perspectives using qualitative, semi-structured interviews; and (c) perceptions of residents in Australian mining communities through a quantitative, social psychological survey.Through this body of work, I make five contributions to the SLO field of knowledge. The first is an interdisciplinary conceptual framework considering the role of dialogue in SLO. The second is a coherent understanding of dialogue and potential outcomes from dialogue specific to SLO. The third is a reconceptualisation of two core factors that have previously been established as central to SLO: trust and procedural fairness, bringing conceptual depth to an under-theorised field.The fourth is an analysis of how dialogue can potentially reinforce the illegitimate power asymmetries it may seek to redress with implications for stakeholder identification and engagement processes. The fifth is a model establishing empirical relationships between community members' experiences of dialogue and other factors central to SLO including company-community relationship, perceptions of procedural fairness, company-community trust, and social acceptance.I argue, based on these theoretical and empirical findings, that dialogue has a critical but complex role to play in the processes of social licence engagement. I discuss each set of results in relation to the SLO literature. Implications for theory are highlighted, pointing to areas of future research that might usefully build on current findings. Implications for industry also are drawn to propose evidence-based considerations for the design, implementation, and evaluation of current and future engagement strategies used by companies to engage stakeholders in meaningful dialogue in attempts to establish and maintain a social licence.3

show abstract

The reciprocal nature of trust: a longitudinal study of interacting teams

Cited by 264 publications

References 61 publications

Development of trust in the CEO-chair relationship

Development of trust in the CEO-chair relationship

Effects of E-Commerce Website's Trusting Actions on Customer's Continuous Intention

The role of dialogue in social licence to operate in the extractives sector

Contact Info

Product

Resources

About