The Reflective Observer Model

Abstract

The reflective observer (RO) model is a unique process that incorporates live observation by a trained observer of an ombudsman during a mediation session, followed by an in‐depth debriefing between the ombudsman and the RO. The clinical goal is to explore cognitive schema used by the ombudsman in decision making during critical moments of the mediation and to describe the underrecognized rationale behind seemingly intuitive expertise. During the debriefing, the exploration is guided by a protocol specifically designed to elicit personal associations, as well as tactical decisions of the ombudsman not frequently addressed in ombudsman practice or training. While research on reflective practice is common among mediators (Bronson ), less research has focused on the impact of reflective practice on the work of ombudsmen. The RO model shows promise as a personal and professional developmental tool for ombudsmen and is a novel approach for both deeper learning as well as developing higher‐order clinical interviewing skills.

Becoming the change we wish to see: The unexpected benefits of conflict resolution work

“…Friedman, Arieli, and Aboud-Armali (2017) and Moore (2014) share ideas for using reflexive techniques to facilitate the reappraisal of difficult emotional experiences to create more positive relationships. Either alone or with peer support, after each case or client, the practitioner can ask "What worked well?…”

“…They spend time building their skills through a repeated analysis of what worked well and what did not. They seek out the advice and guidance of other skilled practitioners in order to improve their skills and maintain their neutrality (Moore, 2014). This commitment to reflective practice helps them understand the impact of their work on others as well as themselves and helps them continually improve those impacts.…”

“…Gather any group of mediators, ombuds, relief workers, or others in the various practice areas of conflict resolution (CR) and alternative dispute resolution (ADR), and you will hear amazing stories of hard work and transformation. While ensuring confidentiality, these professionals often share stories of their toughest cases, seeking out advice that will help improve their professional skills as part of reflective practice (Bronson, 2000;Hedeen, Raines, & Barton, 2010;Moore, 2014). In addition to picking up important practice tips and perspectives, these conversations frequently include anecdotes about how the worldview or interpersonal skills of the practitioners themselves have changed.…”

Academic and Intercultural Competences of International Students in Higher Education

“…These professionals often share stories of their toughest cases and through that they seek advice helping them enhance their skills and they are able to exchange tips and perspectives as part of reflective practice (Hedeen et. al., 2010;Moore, 2014).…”