The Relation between Good Communication Skills on the Part of the Physician and Patient Satisfaction in a Military Setting

Hochman, Ohad; Itzhak, Baruch; Mankuta, David; Vinker, Shlomo

doi:10.7205/milmed.173.9.878

Cited by 9 publications

(9 citation statements)

References 16 publications

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“…A solid physician-patient communication and relationship is crucial for diagnosis, disease management and control [ 6 – 9 ] and patient satisfaction [ 10 ]. The first encounter optimally begins with the physician introducing himself to the patient verbally.…”

Section: Discussionmentioning

confidence: 99%

Position of the Physician’s Nametag - A Randomized, Blinded Trial

2015

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BackgroundThe patient-physician relation begins when the physician introduces himself with name and function. Most institutions request a nametag with name and function to be worn. Although nametags are consequently worn, the optimal position for the nametag is unknown. It was the purpose of this study to identify whether positioning the nametag on the right or the left chest side provides better visibility to the patient.Method and MaterialOne hundred volunteers, blinded to the experimental setup, presented for an orthopedic consultation in a standardized manner. The nametag of the physician was randomly positioned on the left chest side and presented to 50 individuals (age 35 years (range 17 to 83)) or the right chest side and then presented to 50 other individuals (35 years (range 16 to 59)). The time of the participant noticing the nametag was documented. Subsequently, the participant was questioned concerning the relevance of a nametag and verbal self-introduction of the physician.Results38% of the participants noticed the nametag on the right as opposed to 20% who noticed it if placed on the left upper chest (p = 0.0473). The mean time to detection was 9 (range 1–40) seconds for nametags on the right and 25.2 seconds (range 3 to 49, p = 0.006) on the left. For 87% of the participants, a nametag is expected and important and nearly all participants (96%) expected the physician to introduce himself verbally.ConclusionIt is expected that a physician wears a nametag and introduce himself verbally at the first encounter. Positioning the nametag on the right chest side results in better and faster visibility.

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Section: Discussionmentioning

confidence: 99%

Position of the Physician’s Nametag - A Randomized, Blinded Trial

2015

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“…Therefore, the specific skills, outlined in HPCCC, emphasize the context and specificity of medical communication situations. The influence of psychological and emotional factors in communication (HPCCC skills No 3,7,15,27) as well as emergency situations and decision-making (HPCCC skills No. [24][25][26][27][28][29][30][31][32] have been taken into account [15].…”

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confidence: 99%

A Model for Enhancing the Verbal Communication Skills for Physician-Patient Communication of Medical Students at the Medical University-Sofia Based on a Needs Analysis

Stoyanova¹

2019

EDU

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Enhancing future physicians' communication skills represents a central problem of medical education.Communication experts have reached consensus on the stages of medical communication, on a key set of communication skills, and helped decisions on the communication curricula of medical schools. Adequate language techniques for physicianpatient communication are proposed by the Clear writing and plain language campaign. However, a needs analysis is obligatory in planning and designing communication training for the concrete students. The present study is conducted with the medical students at the Medical University-Sofia, Bulgaria. The comparative analysis of the survey results of undergraduate and graduate respondents reveals students' growing understanding of the factors, problems and importance of physician-patient communication, increasing willingness and readiness to enhance verbal communication skills as well as a preference for the teaching methods of role play in a realistic context. To meet the medical students' needs, a Model for enhancing the verbal communication skills of future physicians has been proposed, based on the stages of medical communication and language techniques for the communication between medical professionals and patients. The Model is assessed by experts as an adequate tool to improve future physicians' communication skills and to help increase the quality of patient health care and patient satisfaction. The researchers recommend that the Model to enhance medical students' verbal communication skills should be included in the communication training curriculum of the Medical University-Sofia.

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“…1,2 In addition to the ubiquitous use of mannequins in preclinical dentistry, some dental schools have incorporated simulation in other areas, including virtual and standardized patients. [9][10][11][12] Specifically, physicians with effective communication skills have been found to have higher patient satisfaction, better health outcomes, reduced malpractice litigation, and improved patient compliance than those lacking in these skills. [6][7][8] Effective teaching in this area is important, as communication skills are a crucial component of satisfactory provider-patient relationships.…”

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confidence: 99%

“…[6][7][8] Effective teaching in this area is important, as communication skills are a crucial component of satisfactory provider-patient relationships. [9][10][11][12] Specifically, physicians with effective communication skills have been found to have higher patient satisfaction, better health outcomes, reduced malpractice litigation, and improved patient compliance than those lacking in these skills. [13][14][15] Realistic educational simulations can be especially effective for clinical subjects and boost learner-perceived competence and confidence.…”

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confidence: 99%

Effectiveness of Standardized Patient Simulations in Teaching Clinical Communication Skills to Dental Students

McKenzie

Tilashalski

Peterson

et al. 2017

Journal of Dental Education

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The aim of this study was to investigate dental students' long-term retention of clinical communication skills learned in a second-year standardized patient simulation at one U.S. dental school. Retention was measured by students' performance with an actual patient during their fourth year. The high-fidelity simulation exercise focused on clinical communication skills took place during the spring term of the students' second year. The effect of the simulation was measured by comparing the fourth-year clinical performance of two groups: those who had participated in the simulation (intervention group; Class of 2016) and those who had not (no intervention/control group; Class of 2015). In the no intervention group, all 47 students participated; in the intervention group, 58 of 59 students participated. Both instructor assessments and students' self-assessments were used to evaluate the effectiveness of key patient interaction principles as well as comprehensive presentation of multiple treatment options. The results showed that students in the intervention group more frequently included cost during their treatment option presentation than did students in the no intervention group. The instructor ratings showed that the intervention group included all key treatment option components except duration more frequently than did the no intervention group. However, the simulation experience did not result in significantly more effective student-patient clinical communication on any of the items measured. This study presents limited evidence of the effectiveness of a standardized patient simulation to improve dental students' long-term clinical communication skills with respect to thorough presentation of treatment options to a patient.

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The Relation between Good Communication Skills on the Part of the Physician and Patient Satisfaction in a Military Setting

Abstract: Good communication skills may enhance patient satisfaction. It may be advisable to investigate whether a training program to enhance the physician's communication skills can improve patient satisfaction.

Cited by 9 publications

References 16 publications

Position of the Physician’s Nametag - A Randomized, Blinded Trial

Position of the Physician’s Nametag - A Randomized, Blinded Trial

A Model for Enhancing the Verbal Communication Skills for Physician-Patient Communication of Medical Students at the Medical University-Sofia Based on a Needs Analysis

Effectiveness of Standardized Patient Simulations in Teaching Clinical Communication Skills to Dental Students

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