The relation of management group structure to psychological climate and work motivation in a retail environment

Woodard, Ginger; Cassili, Nancy; Herr, David G.

doi:10.1108/eb022536

Cited by 1 publication

(1 citation statement)

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“…Koys and DeCotiis (1991) opines that the primary function of the psychological climate is to cue and shape individual behavior toward the modes of behavior dictated by organizational demands. The psychological climate is an outcome of the behavior and policies of the top management (Woodard et al, 1998). According to Kohn (1992), a competitive psychological climate represents the extent to which employees perceive organizational rewards to be based on comparisons of their performance against that of their co-workers.…”

Section: Competitive Psychological Climate In Organizationsmentioning

confidence: 99%

Effects of competitive psychological climate, work-family conflict and role conflict on customer orientation

Sahadev

Seshanna

Purani

2014

Journal of Indian Business Research

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Purpose – The purpose of this paper is to consider the impact of a competitive psychological climate on the levels of role conflict and work-family conflict in call center employees and their further impact on customer orientation. Design/methodology/approach – The conceptual model is developed through a review of literature and is then validated in the context of call center employees in India. A total of 281 responses were considered. The model is validated using a multi-group analysis in order to consider a possible influence of gender. Findings – The model is found to have a very good fit and four of the five hypothesized relationships are found to be significant. The study thus establishes the impact of a competitive psychological climate on the role conflict and work-life conflict in the case of service employees. Research limitations/implications – The study uses a self-reported measure of customer orientation as well as the sampling methodology is not random. These two aspects could limit the generalizability of the results. Practical implications – The paper gives empirical support against adoption of competition-based practices in service organizations. This is an important implication for practitioners. Originality/value – The study looks at the impact of competitive psychological climate in call centers, a construct hitherto not much analyzed. The analysis of the relationship between competitive psychological climate, role conflict and work-family conflict have also not been looked into in the previous literature.

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Section: Competitive Psychological Climate In Organizationsmentioning

confidence: 99%