The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance

Sony, Michael; Mekoth, Nandakumar

doi:10.1016/j.jretconser.2015.12.003

Cited by 158 publications

(147 citation statements)

References 74 publications

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“…Seen in the positive attitude of the employees to the job and everything encountered in the workplace (Imboden, 2014;Sylvester, 2016). The higher the level of job satisfaction of employees the better the level of employee performance (Sony and Mekoth, 2016) . Not only job satisfaction factors that need to be considered by the company to improve employee performance, but the company must pay attention to the factors of work pressure experienced by the employees.…”

Section: Introductionmentioning

confidence: 99%

Leadership Style and Interpersonal Communication of Employee Satisfaction and It’s Effect on the Employee Performance

Putri

2018

JPBM

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This study aims to determine the relationship between leadership style, interpersonal communication to employee job satisfaction and its effect on employee performance. The method used in this study is path analysis with SPSS application version 21. These results indicate that the relationship of leadership style on employee job satisfaction has a contribution of 0.24, while the relationship between leadership style on the performance of employees have a contribution of 0.279. In addition, the relationship between interpersonal communication on employee job satisfaction has a contribution of 0.131, whilst the relationship of interpersonal communication on the employee's performance has contributed of 0.448. The employee satisfaction relationship to employee performance has a contribution of 0.185. As for the total effect of leadership style through employee satisfaction on the performance of employees have a contribution of 0.323 and the total effect of interpersonal communication through employee satisfaction to employee performance has contributed 0.472.

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Section: Introductionmentioning

confidence: 99%

Leadership Style and Interpersonal Communication of Employee Satisfaction and It’s Effect on the Employee Performance

Putri

2018

JPBM

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“…Because organizations exist through employee commitment and participating in the organizational space, so knowledge can be processed (Donaldson and Dunfee, ), it is argued that an individual's EI may have a notable effect on their knowledge sharing and knowledge‐hoarding behavior. Miao et al () and Sony and Mekoth (), for example, find that high levels of EI positively affect individuals work behavior, their commitment to the job, and their team‐working behavior, and individuals with high EI are found to perform better at work than individuals who have low EI (see also Ahmad et al, ; Boyatzis et al, ; De Geofroy and Evans, ; Fernández‐Berrocal and Extremera, ; Joseph et al, ; O'Boyle et al, ; Zeidner et al, ). Moreover, Ansari and Talan (), explain that EI is a noteworthy mediator between employees' work engagement and their knowledge‐sharing behavior.…”

Section: Introductionmentioning

confidence: 99%

Emotional intelligence and knowledge management: A necessary link?

Rechberg

2019

Knowl Process Manag

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This theoretical paper studies the effect of emotional intelligence (EI) on individuals' participation in knowledge management (KM) practices. Individuals are the sources of knowledge, and EI may advance individuals' self-awareness, self-management, social awareness, and relationship-management skills, which in turn positively impacts their knowledge processing behavior. The argument is made that knowledge creation is enabled through individuals' ability to recognize and correctly interpret emotional and environmental clues. Knowledge sharing is facilitated through individuals' interpersonal, communication, and team-working skills, enabled through self-awareness and social awareness. Knowledge is retained in organizations where EI enacts individuals' corporate citizenship behavior, adaptability, and job satisfaction. Where knowledge is power, knowledge management as a discipline may face difficulties, as the attempt to manage knowledge can result in individuals' resistance. Suggestions are provided on how organizations can adapt operations to meet the needs of the knowledge carriers, integrating EI into its strategic plan. Implications for the industry and further research suggestions are followed by conclusions.

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“…At the same time, study is important in terms of job satisfaction has which remained an intriguing point in the managerial consciousness research and supervision. Locke [12] characterized job satisfaction as "the pleasurable emotional state coming about because of the evaluation of one's job as accomplishing or encouraging the accomplishment of one's job values". As indicated by Spector [13] job satisfaction alludes how much people like or repugnance their jobs all things considered and particular parts of their jobs.…”

Section: Introductionmentioning

confidence: 99%

Interpersonal skills and emotion management: Impact of leadership on job satisfaction of workers

Phiri

Bano²,

Raouf³

2019

Adv Dev Educ Psychol

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Psychological cognition is an important aspect in human psychology and management. This article is aimed to look at interpersonal emotional management interpersonal emotion management as a theoretical important indicator of job satisfaction. The main discussion is on how to predict employees' job satisfaction through the implementation of interpersonal emotion management strategies and the main source of research is review of existing literature. This review addresses the gap in the literature by reviewing the role of interpersonal emotional management on followers' job performance. This review finds the relationship between interpersonal emotional management which consists of four dimensions: circumstance adjustment, attentional placement, cognitive change, modulation of emotional response and job satisfaction. Overall, this literature review contributes to the interpersonal emotion management and job satisfaction literatures by providing meaningful management implications to the organizations.Citation: Phiri A, Bano N, Raouf A. Interpersonal skills and emotion management: Impact of social leadership on job satisfaction of workers. Adv Dev Educ Psychol, 2019, 1(1): 1−6.

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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance

Cited by 158 publications

References 74 publications

Leadership Style and Interpersonal Communication of Employee Satisfaction and It’s Effect on the Employee Performance

Leadership Style and Interpersonal Communication of Employee Satisfaction and It’s Effect on the Employee Performance

Emotional intelligence and knowledge management: A necessary link?

Interpersonal skills and emotion management: Impact of leadership on job satisfaction of workers

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