The Relationship between Face-to-Face and Online Patient-Provider Communication: Examining the Moderating Roles of Patient Trust and Patient Satisfaction

Jiang, Shaohai

doi:10.1080/10410236.2018.1563030

Cited by 41 publications

(34 citation statements)

References 51 publications

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“…The findings suggested that peers influence not only depends on sharing similar interest but also on trust, credibility and leadership that binds the community together. This result is consistent with the findings reported by [34] and [35] who found that trust in virtual communities is developed through traditional personal contact and physical interaction. Apart from that, the capacity to be with experienced and influential peers in the same virtual community was important in accessing the decision-making and learning process within the shared knowledge of their peer doctors in order to improve the quality of patient care especially in a different specialize areas that may complement each other.…”

Section: Rewardssupporting

confidence: 93%

Exploring the Decision to Volunteer Online in Health Virtual Community

Nor¹,

UniSHAMS²

2019

IJBM

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This paper is part of ongoing research seeking to explore why doctors volunteering online through health virtual community (HVC). Although many studies have investigated the reasons individual volunteer online, there has been scant research on the decision that influence doctors to participate online via HVC. Here, researchers report on the factors that influence doctors to volunteer online in HVC as the doctor's heavy workload may postulated source of work-family conflict. A qualitative case study approach was used to explore and understand why doctors volunteering online in a HVC called DoktorBudak.com (DB). Seventeen semi-structured interviews were conducted with pediatricians and pediatricians related specialists. Important factors related to technological and human aspects were identified. Factors were related to information and communication technology (ICT), knowledge sharing, peers influence and rewards. This qualitative study offer some unique insights about factors affecting doctors volunteering online in HVC, which were rarely addressed in the existing literature of online volunteer. Since the healthcare system is undergoing the digitalization revolution through the inception of the HVCs, this study had discussed the factors that must be in place for digital systems to be operative.

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Section: Rewardssupporting

confidence: 93%

Exploring the Decision to Volunteer Online in Health Virtual Community

Nor¹,

UniSHAMS²

2019

IJBM

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“… 57 Therefore, investigating all aspects of patients’ needs and providing them with care and information to meet their needs through communication plays an important role in improving patients’ satisfaction. 58 …”

Section: Discussionmentioning

confidence: 99%

“…57 Therefore, investigating all aspects of patients' needs and providing them with care and information to meet their needs Open access through communication plays an important role in improving patients' satisfaction. 58 A better understanding of the factors affecting care quality can help hospital managers implement effective plans to improve service quality. 59 In the current study, we find that married patients were more satisfied than others.…”

Section: Patients' Characteristicsmentioning

confidence: 99%

“…It is suggested that patients need to be assessed regularly for anxiety during the preoperative visit and appropriate anxiety-reducing methods should be introduced. Nursing staff should attach importance to nurse-patient communication through assessing patient needs to provide health-related information and care services so as to meet patients' needs, 58 thus enhancing their satisfaction.…”

Section: Patients' Characteristicsmentioning

confidence: 99%

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Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China

et al. 2020

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ObjectivesThe aim of the study was to examine the level of patient satisfaction with nursing care and identify the factors affecting satisfaction from the inpatient’s perspective in a backward region of China.DesignThis was a cross-sectional study.SettingThe study was conducted at a tertiary hospital located in northwest China.ParticipantsPatients admitted to the ward for at least 48 hours were chosen to participate in the survey.Primary outcome measureThe Newcastle Satisfaction with Nursing Care Scale was used. Data were collected from 219 patients.ResultsThe overall inpatient satisfaction with nursing care was 78.15±4.74. Patients were more satisfied with nurses who respected their privacy and treated them as individuals (67.7%). Patients were least satisfied with the type of information nurses gave them (11.7%) and with the sufficient awareness of their needs. Patients who were married, had a history of hospitalisation, surgery and were taken charge of by junior nurses had higher satisfaction.ConclusionsThe overall level of patient satisfaction was moderate. Patient-centred individualised care and providing sufficient information model of care are needed. There was a need for nurses to be aware of patients’ individualised care needs and to provide them with more information. This study may suggest/urge hospital administrators, policymakers and nurses to be more sensitive with patients’ married status, history of hospitalisation and surgery, the professional title of in charged nurses when care is provided. Ultimately to achieve better outcome of patients’ hospitalisation.

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“…[3][4][5] However, it is important to evaluate both doctors' and patients' experiences of and feelings regarding telemedicine in medical treatment and consultation. [6][7][8] Qualitative research methods, such as carefully prepared semistructured interviews and analyses of verbatim records, are useful for investigating people's experiences, perceptions, and attitudes. 9,10 This study aimed to gather and assess the perceptions and attitudes of clinicians and patients toward telemedicine and to discuss the telemedicine system from both users' perspectives, especially focusing on accessibility and usability in Japan.…”

mentioning

confidence: 99%

Perceptions and Attitudes Toward Telemedicine by Clinicians and Patients in Japan During the COVID-19 Pandemic

Wakimizu

Kuroki²,

Ohbayashi³

et al. 2021

Telemedicine Reports

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Background: Coronavirus disease 2019 (COVID-19) has spread rapidly worldwide. In Japan, the spread of COVID-19 was recognized and a state of emergency declared in April 2020. In response, public health interventions, such as discouraging people from leaving their homes unnecessarily, were enacted across the country. Under these circumstances, telemedicine has received a great deal of social attention, and it has become necessary to identify the perceptions of and attitudes toward telemedicine by clinicians and patients and to clarify the problems and advantages. Materials and Methods: Ten clinicians and 10 family members (if the patient was pediatric or elderly, a caregiver was included) were invited to participate in individual private interviews in 2020. All interviews were conducted from October to December 2020 using a semistructured interview guide. All transcripts were coded using thematic content analysis. Results: Four categories from clinicians and five from patients were identified as perceptions of and attitudes toward telemedicine. Both evaluated the usefulness and convenience of telemedicine in the same manner, but there was a large gap in the content under the safety and problem categories. Discussion: It is necessary to disseminate information about the communication techniques unique to telemedicine to doctors and to improve the ''operation and introduction'' and ''communication environment and device settings'' when starting or using telemedicine for all patients. Conclusions: The perceptions and attitudes identified in this study will be useful for establishing and developing a telemedicine system in Japan.

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The Relationship between Face-to-Face and Online Patient-Provider Communication: Examining the Moderating Roles of Patient Trust and Patient Satisfaction

Cited by 41 publications

References 51 publications

Exploring the Decision to Volunteer Online in Health Virtual Community

Exploring the Decision to Volunteer Online in Health Virtual Community

Inpatient satisfaction with nursing care in a backward region: a cross-sectional study from northwestern China

Perceptions and Attitudes Toward Telemedicine by Clinicians and Patients in Japan During the COVID-19 Pandemic

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