The relationship between HRM practices and the service performance of student interns: Industry perspective

Lee, C.S.; Chen, Chao; Chen, H.I.

doi:10.4102/sajbm.v46i3.96

Cited by 19 publications

(18 citation statements)

References 31 publications

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“…A first group uses job performance as a dependent variable, operationalized in term of staff turnover or high-performance employees (Ahmad and Scott, 2014). A second basket of papers explore the relationship between HRM and service quality and customer satisfaction (Lee et al , 2015). Another sub-research stream explores the link between HRM and hotel performance, operationalized using business performance , including both operational and financial indicators.…”

Section: Resultsmentioning

confidence: 99%

Hotel performance and research streams: a network cluster analysis

Sainaghi

Baggio

Phillips

et al. 2018

IJCHM

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Purpose This paper aims to provide a review of hotel performance within the hospitality and tourism research domain. The authors use network analysis to examine two research questions. The first relates to ascertaining general trends within the hotel performance literature, and the second focuses on identifying the salient streams and sub-topics. Design/methodology/approach Articles were selected according to three criteria: keywords, journals and year of publication. The analysis embraces 20 years (1996-2015). These choices assure a wide coverage of the literature. Using these three criteria, the sample includes 1,155 papers. For the analysis, the authors created a network of papers designated as nodes, and the citations among the papers as links. A network approach recognizes the internal structure of the network by identifying groups of nodes (papers) that are more densely connected between themselves than to other nodes within the network (modules, clusters or communities). Findings The authors found 761 papers that were “connected” studies within the network. By contrast, 34 per cent of the sample (394 papers) consists of “unconnected” studies. Excluding outliers, the net sample was 734 articles. The authors identify 14 clusters, which they break down into several sub-topics. The authors conclude by providing some conclusions regarding trends and future research directions. With regards to salient topics, cross-citation and network analysis provide a detailed picture of where the literature comes from and where it currently stands. Conclusions are articulated at the theoretical and empirical levels. Originality/value Compared with previous hotel performance reviews, the approach followed by this study enables the discovery of an analytical research map, which is able to identify both clusters and sub-topics populating each segment. Researchers are able to position their work and identify issues that are in growth and decline.

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Section: Resultsmentioning

confidence: 99%

Hotel performance and research streams: a network cluster analysis

Sainaghi

Baggio

Phillips

et al. 2018

IJCHM

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“…Other studies approached the employer's perspective, but only in the sense of evaluating the intern and not of recognizing or identifying the results and impacts on employers themselves (Chi and Gursoy, 2009; Lee et al , 2015; Zhao and Liden, 2011).…”

Section: Literature Reviewmentioning

confidence: 99%

Antecedents, processes and outcomes of an internship program: an employer's perspective

Kroon

Franco

2021

JARHE

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PurposeHigher education internships have been studied in different aspects, mainly from the student or university perspective. To contribute to the understanding of the third actor in this type of university-industry cooperation, the paper examines employers' perspectives on higher education internships.Design/methodology/approachThrough a literature review and based on Narayanan et al. (2010) conceptual model, an a priori model was developed, which was then validated by a multiple-case study in a Portuguese undergraduate course.FindingsThe findings reveal rich and meaningful insights into an under-researched area, including validation of seven antecedents, two processes and six outcomes of internships from the employer's perspective. This research showed that employers give great importance to outcomes of internships, either in terms of productivity, possible future recruitment, inflow of ideas, behaviours and competences or the intern's satisfaction.Practical implicationsThe findings suggest the need for universities to undertake more collaboration with industry, as the employers made weak references to the creation and maintenance of ties with the educational institution, denoting low motivation. On the other hand, most of the outcomes for employers found in the literature are confirmed, except for the continued inflow of ideas construct. This may evidence some lack of strategic thinking related to the internship programs on part of the employers.Originality/valueThis paper validates and extends the dispersed findings of existing research by providing a useful, unifying conceptual model of the employer's perspective on higher education internships, which can be tested at other levels of education or in other countries.

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“…Interns did not receive tips, recognition, attending company parties, free employee meals, or employee discounts which further the concern of interns' exploitation. This situation might be unfair to interns who come from low financial family, and the internship placement is far from their home (Lee, Chao & Chen, 2015;Roy & Sykes, 2017).…”

Section: Literature Reviewmentioning

confidence: 99%

Challenges to Achieving a Successful Hospitality Internship Program in Malaysian Public Universities

Soffi

Mohamad

Ishak

2020

IJHRS

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Researchers have recognized the benefits and importance of having successful internship programs for all relevant stakeholders; students, universities and employers. Despite these significances, internship is found to be provocative as previous studies revealed the challenges perceived by undergraduates and employers. Nonetheless, researchers underlook the challenges perceived by internship coordinators in terms of placement, assessment and cooperation given by undergraduates and employers. Hence, the purpose of this study was to explore the challenges to achieving a successful internship program in the hospitality industry. The findings derived from seven internship coordinators in public universities that offered hospitality degree programs throughout Malaysia. The data obtained from semi-structured interviews were analyzed using thematic analysis. Seven themes were extracted as the challenges of this study, namely: 1) attitude, 2) constraint, 3) manipulation, 4) placement, 5) sexual harassment, 6) expectation, and 7) student preparedness. The findings of this study are expected to give insights to all relevant stakeholders, in terms of improvement and strategies needed in designing an internship program, particularly in the hospitality industry. Besides, it is anticipated to guide internship coordinators and students to well-prepare for the expected difficulties that they might experience while coordinating and undergoing the internship process.

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The relationship between HRM practices and the service performance of student interns: Industry perspective

Cited by 19 publications

References 31 publications

Hotel performance and research streams: a network cluster analysis

Hotel performance and research streams: a network cluster analysis

Antecedents, processes and outcomes of an internship program: an employer's perspective

Challenges to Achieving a Successful Hospitality Internship Program in Malaysian Public Universities

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