The relationship between international diversification and performance in service firms

Çapar, Nejat; Kotabe, Masaaki

doi:10.1057/palgrave.jibs.8400036

Cited by 546 publications

(528 citation statements)

References 64 publications

(101 reference statements)

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“…In addition, because they are able to export to such countries, these companies must have well-structured internal activities, therefore, they can achieve superior economic and financial performance. Thus, in line with previous research (Lu e Beamish, 2001;Capar and Kotabe, 2003;Ruigrok and Wagner, 2004;Contractor, et al, 2008), the results of the present study reinforce that a greater investment and risk in internationalization can lead to a better performance.…”

Section: Final Considerationssupporting

confidence: 92%

Internationalization patterns and their effects on company performance

Costa

Camboim

Zen

2018

JOSCM

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The goal of this article is to identify internationalization patterns and analyze their effects on company performance. This is a quantitative study with a sample of 343 Brazilian companies that have had export operations for more than three years. Results indicate that companies choose between two distinct paths to internationalization. In the first group are firms that seek to enter the global market proactively. They are present in more countries, have an in-house department of internationalization and a better economic-financial performance. The second group consists of companies that approach internationalization reactively. They outsource part of the process, succeed only in entering markets that are less demanding and do not perform as well as the first group.

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Section: Final Considerationssupporting

confidence: 92%

Internationalization patterns and their effects on company performance

Costa

Camboim

Zen

2018

JOSCM

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“…by the inseparability of service provision and consumption. In particular, the factors influencing the crucial customer−provider relationship, such as language or cultural aspects, are considered more critical at services than at products (Capar, Kotabe, 2003). Furthermore, the intangibility of services results in challenges for consumers to compare offers in advance, as a simple inspection whether the service is of high or low quality is not possible (Bharadwaj, Varadarajan, Fahy, 1993).…”

Section: Resultsmentioning

confidence: 99%

Country-of-origin effect in professional services – literature review

Gnusowski

2016

Marketing I Zarządzanie

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Abstract. The objective of this article is to examine country-of-origin (COO) effect in relation to the professional services. The concept of COO has been broadly analyzed in the marketing literature and is strongly supported by a notable amount of empirical work. However, most COO studies have been conducted with respect to products, whereas the impact of COO in service organizations has been relatively lightly researched. The study indicates directions for future research, basing on an analysis of the literature of marketing of professional services.

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“…Later studies in the 1980s and 1990s suggested the inverted J curve relationship between internationalization and business performance, underlining that there is a point after which the international spread of activities becomes a burden for existing company [11]. But in the same time the other group of scientists has found evidence in support of the thesis that the mentioned relationship is in form of U [3,27], while the third group came to the conclusion that the mentioned relationship is in inverted U form [14]. The most recent studies have resulted by the S form of the mentioned relationship [4,19].…”

Section: Literature Review and Hypothesismentioning

confidence: 99%

Determining the link between internationalization and business performance of SMEs

2016

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Preliminary notesInternationalization represents an expansion of economic activity beyond the domicile economy, and it is reflected by quantitative changes and more extensive geographical organization of economic activity. In this paper internalization is defined by all aspects of the international activities, including export and import activities. Particularly interesting aspect of internationalization represents the internationalization of SMEs which is still insufficiently explored. Analysis of internationalization in this paper is based on business strategy approach, i.e. internal and external business factors. The business success in this paper is examined using a multidimensional approach, i.e. various dimensions of business success: financial business and organizational performance. Results of analysis of conducted empirical research by multiple linear regression analysis confirmed that internationalization has a positive impact on business performance of SMEs. By integrating different types of connections and structural elements of internationalization and their quantitative examination of the small business sector, this paper thesis presents significant empirical contribution. Keywords: business performance; Croatia; internationalization; SMEs Preispitivanje veze između internacionalizacije i uspješnosti poslovanja malih i srednjih poduzećaPrethodno priopćenje Internacionalizacija predstavlja širenje ekonomske aktivnosti izvan granica domicilne ekonomije, što se reflektira kvantitativnim promjenama koje dalje vode ekstenzivnijoj geografskoj organizaciji ekonomske aktivnosti. U ovom radu internacionalizacija se sagledava s aspekta svih međunarodnih aktivnosti poduzeća, odnosno izvoznih i uvoznih aktivnosti. Posebno zanimljivi aspekt internacionalizacije predstavlja internacionalizacija malih i srednjih poduzeća koja je još uvijek u u literaturi nedovoljno istražena. Analiza internacionalizacije u ovom radu temelji se na pristupu poslovne strategije, odnosno internim i eksternim faktorima poslovanja. Uspješnost poslovanja poduzeća sagledava se s aspekta multidimenzionalnog pristupa, odnosno sagledavanjem različitih dimenzija uspješnosti poslovanja: financijske, poslovne i organizacijske uspješnosti. Rezultati analize empirijskog istraživanja provođenjem višestruke linearne regresijske analize potvrdili su kako internacionalizacija ima pozitivan utjecaj na uspješnost poslovanja malih i srednjih poduzeća. Integriranjem različitih vrsta veza i strukturalnih elemenata internacionalizacije te njihovim kvantitativnim ispitivanjem na sektoru malog gospodarstva, ostvaren je značajan empirijski doprinos.

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The relationship between international diversification and performance in service firms

Cited by 546 publications

References 64 publications

Internationalization patterns and their effects on company performance

Internationalization patterns and their effects on company performance

Country-of-origin effect in professional services – literature review

Determining the link between internationalization and business performance of SMEs

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