The Relationship between Leadership and Communication Skills of Nurse Managers and the Organizational Citizenship Behaviors of Medical-Surgical Nurses and Nursing Assistants

Abstract

This quantitative research study, with a correlation design, used an online survey to determine if a positive correlation existed between the leadership and communication skills of nurse managers and the organizational citizenship behaviors of the nurses and nursing assistants who work on the medical-surgical nursing units of a community hospital in Northern New Jersey. The predictor variables were the employee's perceptions of their nurse manager leadership and communication skills and the self-reported organizational citizenship behaviors of the registered nurses and nursing assistants. Results demonstrated a moderately positive, statistically significant correlation, r .35 and p value .000, between the leadership and communication skills of the nurse manager and the self-reported organizational citizenship behaviors of the registered nurses and nursing assistants. A leadership implication from this study is that nurse managers who have effective leadership and communication skills have a positive impact on the organizational citizenship behaviors of the nursing team.

Ethical competency of nurse leaders: A qualitative study

“…In line with this study, the findings of other studies pointed to variables mentioned above. 6,[44][45][46][47][48][49] The nurse leaders' effective relations with staff along with empathy predispose to confidence and assurance. The ethical leaders should be cautious with what they say and do as they should acquire the subordinates' confidence.…”

Explaining of Nurses’ Perception of Professional Relationship in the Coronary Care Unit (CCU)

“…In this regard, the study of Norouinia et al (2015) which evaluated the viewpoints of nurses in Iran showed that heavy workload, shortage in nursing personnel, and insufficient time were the main important suggested barriers by the nurses (19). Furthermore, it is believed that professional communicational skill is required for establishing efficient relationships and lack of such skills could have negative effects on the nurses as well as the performance of their team (26,28). In this regard, the participants of a study indicated the importance of team work in providing care for patients, effective cooperation with each other, and their role in occupational and moral satisfaction.…”

“…Also, the study of Cullen and Gordon (2014) stated that nursing managers are effective leaders and their communication skills would affect the organizational behaviors of the nursing team (26). Similarly, Vermeir (2018) reported that 68% of the nurses were satisfied with the communicational manner of the managers.…”

“…If the managers would interact with the personnel and improve their valuable feelings and support the team to achieve success, their personnel would help each other in providing care and a positive attitude would be created toward the organization, eventually making them more productive (26).…”

A Total Communication Package for the Business Executives: Importance of Attitude, Culture, Leadership and Other Factors

“…The researchers also emphasized on the relationship between supervisors and subordinates to decrease and cope up with stress. The significance of trustworthy and open communication culture between leader and member and role modeling of open communication by the managers were also highlighted by Cullen and Gordon (2014). Their findings revealed that nurse managers with effective leadership and communication skills helped enhance the organizational citizenship behaviors of the nursing team.…”