The Relationship between Management’s Commitment with Job Satisfaction According to Shari’ah-Based QMS (MS1900:2014) at Malaysian Higher Education Institution

Mohamed, Hj. Hasan Al-Banna; Mohamad, Mohd Hamran; Basir, Siti Arni; Mohaiyadin, Norlaila Mazura Hj.; Saudi, Nur Surayya Mohd; Loong, Wong Wai

doi:10.35940/ijeat.f1111.0986s319

Cited by 2 publications

(2 citation statements)

References 6 publications

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“…Many scholars have investigated topics on quality management activities such as Total Quality Management (TQM), Quality Control and Quality Assurance (i.e, Easton & Jarrell, 1998;Kannan & Tan, 2005;Powell, 1995;Robin & Kehoe, 1994;Samson & Terziovski, 1999;Chiarini, 2020;Shahibah, Hariadi & Baridwan, 2020;van Kemenade, 2021). Nevertheless, there are limited studies which covers this topic from the Islamic perspective (i.e, Sarion, 2015;Mohamed, 2019;Mokhtar, 2019;Ishak, 2019;Mohamed, 2021). This research will investigate on the MS1900:2014, a Shariah-based Quality Management System which is established in Malaysia.…”

Section: Introductionmentioning

confidence: 99%

Strengthening Business Growth Model for Cooperatives Through the Implementation of Shariah-Based Quality Management Standard Ms1900:2014

Ahmad Bustamam,

Sabri,

Abu Hassan

2023

I-iECONS

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A standard is an agreed-upon, reproducible procedure. Islam provides guidelines for applying a noble standard in daily life, in addition to guidance for business organizations. Malaysian Standard (MS) 1900:2014 is a standard that specifies the requirements for a Quality Management System that complies with shariah. The advantages of the MS 1900:2014 Shariah-based Quality Management System ensure that the universal values of justice, honesty, veracity, sincerity, punctuality, and discipline are incorporated into the quality management practices. In addition, it will place a greater emphasis on ethical standards in business operations. Finally, the organization will receive independent confirmation that its processes and practices adhere to Shariah principles. In 2008, only five companies obtained this certification, and ten more in 2011. In 2012, after one year, approximately 18 organizations had obtained the MS1900:2005 certification. Presently, approximately forty organizations have attained MS1900:2014 certification. Increasing numbers annually demonstrate the significance and vigilance of implementing Islamic principles in business organizations. Despite this, the number is still minuscule in comparison to the vast number of businesses in Malaysia, including cooperatives. An in-depth understanding of how organizations, in particular Cooperatives, could utilize the Shariah-based quality management system MS1900:2014 to enhance business growth was pursued using a case study approach. Eight major Cooperatives from the Top 100 List in 2021 were interviewed for elucidation on the topic of the study. SIRIM was also contacted to obtain additional information about the standard. The study's findings contribute to the body of knowledge, particularly in the area of quality management system, as well as to the practice, primarily through a better understanding of how cooperatives can enhance their business growth by implementing the Shariah-based Quality Management System MS1900:2014. This will result in enduring economic growth.

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Section: Introductionmentioning

confidence: 99%

Strengthening Business Growth Model for Cooperatives Through the Implementation of Shariah-Based Quality Management Standard Ms1900:2014

Ahmad Bustamam,

Sabri,

Abu Hassan

2023

I-iECONS

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“…They found that academic freedom, individualism and collegiality have negative effects on ISO 9001, while professionalism had influenced ISO 9001 both positively and negatively. Meanwhile, Mohamed et al (2019) explored the relationship between management's commitment and employee satisfaction of an ISO-certified HEI. The study revealed that management's commitment of the ISO-certified HEI has apparently influenced job satisfaction among employees.…”

Section: Introductionmentioning

confidence: 99%

Iso 9001 Certification and Service Quality Delivery in Malaysian Higher Education Institutions: A Conceptual Model

Rahmisafa binti Hamid,

Hasmadi bin Hassan,

Muzafar bin Mat Yusof

2021

IJHTC

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In line with the strategies for accelerating the achievement of quality education, ISO 9001 Quality Management System (ISO 9001) was introduced as a mean to enhancing performance and effectiveness of the Malaysian HEIs’ delivery systems. The key objective for which the HEIs adapting ISO 9001 to practice rests on the premise that the certification able to establish continuity in management procedures which then contributing to betterment performance. Adoption the certification in the education sector is, however, relatively new and has yet to be understood clearly. Indeed, the limited literature surrounding ISO 9001 in education indicates the effectiveness of the certification is vague and inconclusive. Given the literature gap, this paper presents a conceptual model on the link between ISO 9001 and performance outcomes. Since the primary focus of ISO 9001 is to meet customer requirements, the performance outcomes are measured by service quality delivered by the HEIs. The model depicts that successful implementation of ISO 9001 depends upon its seven quality management principles including customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, and relationship management. Meanwhile, the outcomes of the certification are expected to enhance customer satisfaction, depend upon the perceived service quality delivery, measured by SERVPERF scale consisting of five dimensions including academic aspects, non-academic aspects, reputation, access, and program issues. It should be noted that the presented model is a tentative one and will undoubtedly need to be verified and validated in the next stage of research. Therefore, the model is conceptual in nature and will be validated in further research

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The Relationship between Management’s Commitment with Job Satisfaction According to Shari’ah-Based QMS (MS1900:2014) at Malaysian Higher Education Institution

Cited by 2 publications

References 6 publications

Strengthening Business Growth Model for Cooperatives Through the Implementation of Shariah-Based Quality Management Standard Ms1900:2014

Strengthening Business Growth Model for Cooperatives Through the Implementation of Shariah-Based Quality Management Standard Ms1900:2014

Iso 9001 Certification and Service Quality Delivery in Malaysian Higher Education Institutions: A Conceptual Model

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