The Relationship Between Meeting Patients' Information Needs and their Satisfaction with Hospital Care and General Health Status Outcomes

Abstract

The results suggest that providers of care should ensure that they meet the information needs of patients with specific conditions because patients' perceptions of both quality of care and quality of life are associated with the clinicians' ability to transfer key information to their patients.

Patient satisfaction with hospital care provided by hospitalists and primary care physicians

“…Larson et al found that physician ability to meet patient's information needs was positively associated with patient satisfaction. 29 Similarly, Tarrant et al found that patient's trust in a physician improved with increasing communication, interpersonal care, and knowledge of the patient. Interestingly, continuity, ie.…”

Postponed or cancelled heart operations from the patient's perspective

“…We have previously shown that 54 of 72 (75%) answering patients were satisfied with the information they received about the postponement/ cancellation (Ivarsson et al 2002). In 1996, Larson et al (1996 showed a clear connection between adequate information and the patient's satisfaction with medical treatment.…”

Accessing health information in a hospital setting: a consumer views study

“…Larson et al (1996) have also shown that meeting information needs is positively and significantly associated with patient satisfaction with hospital treatment.…”