The Relationship between Organizational Resilience and Human Resources Practices in the Hotel Industry.

Abstract

This study aimed to explore the impact of organizational resilience (OR) on human resources management practices (HRMP) in the resort hotels context. Structured interviews were conducted with fourteen managers, and a pre-tested self-administrated questionnaire was used to collect the required data for this study. The questionnaire was distributed to a random sample of 300 employees working in 11 five-star hotels in the Red Sea region. The findings showed that organizational resilience has a significant relationship to HRMP. Additionally, the results revealed that hotel managers should identify and emphasize the critical role of high-performance HRMP in supporting OR strategies. The organizational resilience dimensions such as organizational culture, learning and knowledge, leadership, situation awareness, and risk management will formulate and lead the effective human resources practices. The study indicated the hotel's ability to be resilient based on the advanced planning and development of the human resources practices. The findings suggest the hotel staff is more likely to feel secure with their jobs and are provided with training and development opportunities in resilient organizational culture. They will probably reciprocate through positive organizational behaviors, supporting organizational goals such as organizational resilience strategies. Consequently, hotels should consider these OR constructs' significant impact on the HRMP to comprehend better the practices that support creating a resilience culture in an organization.

Organizational resilience and Human Resource Management Practices (HRMP) of accommodation establishments in Oriental Mindoro

“…In connection with the findings above, in the setting of accommodation establishment, Hussien et al (2021) demonstrated that hotel employees are more likely to feel secure in their positions and have access to possibilities for training and professional growth within a supportive organizational culture. They will probably give back by supporting organizational objectives like organizational resilience methods through constructive organizational behaviors.…”

“…The data instrument used in this study was a questionnaire that has been adapted and adopted from the research conducted by Hussien et al (2021). The survey questionnaire consisted of three main parts and was employed in this study.…”

“…Moreover, as discussed by Fu et al (2023) found that companies with happier employees have lower equity costs. Hussien et al (2021) revealed that the hotel's capacity for resilience is founded on its meticulous planning and advancement of its human resources processes.…”

“…Erik Hollnagel's (2004) Resilience Engineering (RE) theory is one that underlines how crucial it is for businesses to prepare for, react to, and adapt to unforeseen occurrences in dynamic and complex systems, like hospitality accommodations. The study was also anchored on Quansa's (2013) organizational resilience and Hussien's et al (2020) HRMP. The goal of Hussien's et al (2020) study was to test the relationship between organizational resilience of five-star accommodation establishment using Quansa's (2013) leading organizational resilience indicators -learning and knowledge, organizational culture, leadership, situation awareness, and risk management and HRMP of accommodation establishment in terms of recruitment and selection, employment security, and training and socialization.…”

“…The study was also anchored on Quansa's (2013) organizational resilience and Hussien's et al (2020) HRMP. The goal of Hussien's et al (2020) study was to test the relationship between organizational resilience of five-star accommodation establishment using Quansa's (2013) leading organizational resilience indicators -learning and knowledge, organizational culture, leadership, situation awareness, and risk management and HRMP of accommodation establishment in terms of recruitment and selection, employment security, and training and socialization. It revealed that employees' engagement and commitment to their workplaces due to their positive perception of their hotel's organizational resilience and HRMP come under the hotel organizational resilience strategies.…”