The relationship between pharmacist emotional intelligence, occupational stress, job performance, and psychological affective well-being

Ruble, Melissa J.; Cole, Jaclyn D.; Weiss, Sandra S; Clayton, Russell; Weiss, Laurence

doi:10.1016/j.japh.2021.09.004

Cited by 23 publications

(23 citation statements)

References 17 publications

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“…The results obtained using validated instruments demonstrated no differences between the groups but also showed a statistically signi cant inverse correlation between EI and PS, thus suggesting that developing EI may positively affect stress management and overall well-being in CPs. Our results align with Ruble et al's ndings [13].…”

Section: Discussionsupporting

confidence: 93%

“…Several studies demonstrated that the development of EI can support health professionals (HPs) in better patient engagement and internal communications, leading to improved patient satisfaction [10][11][12]. Still, there is limited research on EI in pharmaceutical care (PhC) [13,14]. CPs are particularly exposed to complex and challenging situations in which they ought to deal with stress, sometimes con icting interests of business and own beliefs and ethics, and communicate successfully with patients [10].…”

Section: Introductionmentioning

confidence: 99%

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A cross-sectional study comparing emotional intelligence and perceived stress in groups of pharmacists delivering and not delivering a new community pharmacy service

Senćanski

Marinković

Tadić

2022

Preprint

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Background:Community pharmacists (CPs) strongly contribute to public health and person-centered care. Emotional intelligence (EI) may help health professionals better engage with patients, handle stress in challenging situations, and presumably better introduce and implement new services. Such data in different CP populations do not exist. Aim:The study's primary aim was to compare the EI and perceived stress (PS) levels in CPs providing a new service to patients with diabetes with their controls, CPs providing standard pharmaceutical care (PhC). Method:Well-validated instruments were distributed electronically to all participating CPs. To compare the continuous EI and PS level data between the two study groups, the Independent Samples t-test, and Mann-Whitney U test was used. Pearson and Spearman’s correlations tested the associations between EI and PS and their respective sub-domains. Results:A total of 86 CPs participated in the study. The study groups did not differ by any characteristics except gender, and their EI and PS levels did not differ. In both study groups, inverse correlations were found between PS and EI levels, with strong statistical significance in the control group. Conclusion:Our study results suggest that the introduction of the EI agenda into the certification programs for new CP services should be considered. The results also suggest that higher EI may have protective effects against PS. Additional research with larger cohorts and a longitudinal design, including EI development intervention, would clarify the need to invest in CP-oriented EI programs more.

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Section: Discussionsupporting

confidence: 93%

Section: Introductionmentioning

confidence: 99%

A cross-sectional study comparing emotional intelligence and perceived stress in groups of pharmacists delivering and not delivering a new community pharmacy service

Senćanski

Marinković

Tadić

2022

Preprint

View full text Add to dashboard Cite

show abstract

“…Work-related stress is a psychological and physical state when a person has insufficient capacity to cope with the pressures and demands of a given situation at work, which may undermine the achievement of individual and organizational goals (e.g., the introduction of the new DMS) [ 13 ]. High EI levels have been found to improve stress management abilities in pharmacists and nurses [ 14 , 15 ].…”

Section: Introductionmentioning

confidence: 99%

A cross-sectional study comparing emotional intelligence and perceived stress amongst community pharmacists delivering and not delivering a new service

2023

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Background Community pharmacists contribute substantially to public health and person-centred care. Emotional intelligence (EI) may help health professionals better engage with patients, handle stress in challenging situations and, presumably, better introduce and implement new services. Aim The study's aims were to compare the EI and perceived stress (PS) levels of community pharmacists who provided a new service to patients with diabetes with their controls who provided standard pharmaceutical services and to test the correlations between the two constructs. Method This study used a survey methodology. Well-validated instruments were distributed electronically to all participating pharmacists. To compare the continuous EI and PS data between the two study groups, the paired-samples t test was used. Pearson and Spearman’s correlations were used to test the associations between EI and PS and their respective subdomains. Results A total of 86 pharmacists participated in the study (n = 43 in each group). The study groups did not differ by any characteristic except gender. Their mean EI and PS levels were 120.95 ± 11.53 and 17.45 ± 4.55, respectively, with no difference between the groups. In both study groups, inverse correlations were found between PS and EI levels, with statistical significance in the control group and in the overall study population (r = − 0.611 and r = − 0.370, respectively). Conclusion Our results suggest that the introduction of the EI agenda into certification programmes for new community pharmacy services should be considered. The results also suggest that higher EI may have protective effects against PS. Additional research would clarify the need to invest more in such programmes. Supplementary Information The online version contains supplementary material available at 10.1007/s11096-023-01542-8.

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“…Most pharmacists (62%) rate emotional intelligence in the moderate category. Emotional intelligence is known to affect various things related to performance such as attitude, ability to listen well, and empathy when carrying out work, 31 meaning that emotional intelligence can impact a pharmacist in doing their work. Thus far, there are no studies on pharmacist emotional intelligence in the context of the Indonesian region.…”

Section: Descriptive Analysis Of Patient Perceptions Of Pharmaceutica...mentioning

confidence: 99%

Profile of Existing Pharmacists and Patient Perceptions of Pharmaceutical Services at Pharmacies in East Java

2023

TJNPR

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The role of pharmacists in pharmaceutical services requires pharmacists to build professional and courtesy expectations to provide better pharmaceutical services. This study aims to describe the existing conditions of pharmaceutical practices for pharmacist and patient perceptions of pharmaceutical services in pharmacies. A descriptive observational study with cross sectional design was conducted on 29 pharmacists and 53 patients in East Java. The variable of this research is the pharmacist's image which is measured by competence, ethics, communication skills, and emotional intelligence. The results showed that 100% of pharmacists believe in their competence, ethics, and communication skills. As many as 62% of pharmacists have a moderate category on the dimensions of emotional intelligence. The patients' perceptions of pharmacists for competence, ethics, and communication skills were 96.2%, 96.2%, and 92.5%, respectively. The respondents, both pharmacists, and patients, have a good perception of the pharmaceutical services provided by pharmacists. However, the emotional intelligence of pharmacist needs to be improved.

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The relationship between pharmacist emotional intelligence, occupational stress, job performance, and psychological affective well-being

Cited by 23 publications

References 17 publications

A cross-sectional study comparing emotional intelligence and perceived stress in groups of pharmacists delivering and not delivering a new community pharmacy service

A cross-sectional study comparing emotional intelligence and perceived stress in groups of pharmacists delivering and not delivering a new community pharmacy service

A cross-sectional study comparing emotional intelligence and perceived stress amongst community pharmacists delivering and not delivering a new service

Profile of Existing Pharmacists and Patient Perceptions of Pharmaceutical Services at Pharmacies in East Java

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