The relationship between safety culture and safety climate and safety performance: a systematic review

Kalteh, Haji Omid; Mortazavi, Samar; Mohammadi, Eesa; Salesi, Mahmood

doi:10.1080/10803548.2018.1556976

Cited by 110 publications

(90 citation statements)

References 56 publications

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“…Researchers began to present their definitions of safety culture after International Atomic Energy Agency (IAEA) which proposed their safety culture model in 1991. Various studies have paid attention to the safety culture concept and discussed it widely (Hofmann et al, 2017;Kalteh et al, 2019). Moreover, researchers have developed a set of approaches and frameworks related to safety culture theory.…”

Section: Crisis Managementmentioning

confidence: 99%

“…Moreover, the establishment of a safety culture can act as an effective tool for risk management. Risk assessment enables hotels to enhance their safety performance through the measurement, diagnosis, and improvement of the safety culture (Kalteh et al, 2019). Besides, establishing a safety culture requires that the hotel understands what efforts are made to manage risk perception in the work environment (Vierendeels et al, 2018).…”

Section: Safety Training and Risk Assessmentmentioning

confidence: 99%

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The Role of Trustworthiness in Achieving Customers’ Loyalty in Tourism and Hotel Sectors

Elziny¹,

Mohamed²

2020

International Journal of Heritage, Tourism and Hospitality

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Several investigations on crisis management are demonstrating interest in the role of occupational safety culture awareness factors. Thus, focusing on safety culture factors is an essential issue in health and safety as a means of the mitigating crisis caused by nature in the workplace. This study investigates the influence of hotel safety culture on employees' safe-behavior during the crisis of Covid-19 in order to recommend some practices and allowing those who in charge of this industry to follow during this period to overcome this crisis. Therefore, the first step is to identify the relevant safety culture factors. A measurement tool in the form of a questionnaire was used to explore the impact of hotel safety culture (HSC) on employee safebehavior. The questionnaire survey contains twelve constructs, namely: "risk management; safety training; safety knowledge; safety rules; safety perceptions; safety supervision; safety commitment; safety rewards and punishment; safety environment; safety communication; safety compliance and safety participation". Confirmatory factor analysis (CFA) was utilized to analyze 257 questionnaire forms collected from employees. The study results depict six safety culture factors out of ten proposed (risk management; safety training; safety rules; safety supervision; safety environment; safety communication) were the most important factors affecting employees' safe-behavior during the crisis of COVID-19.

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Section: Crisis Managementmentioning

confidence: 99%

Section: Safety Training and Risk Assessmentmentioning

confidence: 99%

The Role of Trustworthiness in Achieving Customers’ Loyalty in Tourism and Hotel Sectors

Elziny¹,

Mohamed²

2020

International Journal of Heritage, Tourism and Hospitality

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“…These should be enhanced to improve health and well aging [12], in the line of what recommended by the Occupational Health and Safety (OHS) management system standard 6 described in [6]. An interesting overview of problems related to aging and well-being at work and in societal environments is given in [13].…”

Section: Related Workmentioning

confidence: 99%

Decision Support Systems to Promote Health and Well-Being of People During Their Working Age: The Case of the WorkingAge EU Project

Almeida

Aberturas

Aguado

et al. 2020

Lecture Notes in Computer Science

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The WorkingAge project aims at improving the psycho-physical condition of workers, with a special focus on ageing subjects. In this context, a Decision Support System, based on a hybrid data-driven / model-driven approach, fed with data coming from environmental and wearable sensors, aims to provide personalised advises to the worker. In this paper we briefly present the WorkingAge project and architecture, and then focus on the decision-making pipeline that, starting from raw data, generates the advises.

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“…In the past 40 years the interest in OC has increased. The importance of OC is emphasised by research that links OC with adverse events, patient safety, professional well-being, competitive advantage and organisational performance 5–8. In 2000, the Institute of Medicine (IoM) also emphasised the importance of safe OC in order to prevent adverse events due to human errors 9.…”

Section: Introductionmentioning

confidence: 99%

What do we really assess with organisational culture tools in healthcare? An interpretive systematic umbrella review of tools in healthcare

et al. 2020

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IntroductionA toxic organisational culture (OC) is a major contributing factor to serious failings in healthcare delivery. Poor OC with its consequences of unprofessional behaviour, unsafe attitudes of professionals and its impact on patient care still need to be addressed. Although various tools have been developed to determine OC and improve patient safety, it remains a challenge to decide on the suitability of tools for uncovering the underlying factors which truly impact OC, such as behavioural norms, or the unwritten rules. A better understanding of the underlying dimensions that these tools do and do not unravel is required.ObjectivesThe aim of this study is to provide an overview of existing tools to assess OC and the tangible and intangible OC dimensions these tools address.MethodsAn interpretive umbrella review was conducted. Literature reviews were considered for inclusion if they described multiple tools and their dimensional characteristics in the context of OC, organisational climate, patient safety culture or climate. OC tools and the underlying dimensions were extracted from the reviews. A qualitative data analysis software program (MAX.QDA 2007) was used for coding the dimensions, which resulted in tangible and intangible themes.ResultsFifteen reviews met our inclusion criteria. A total of 127 tools were identified, which were mainly quantitative questionnaires covering tangible key dimensions. Qualitative analyses distinguished nine intangible themes (commitment, trust, psychological safety, power, support, communication openness, blame and shame, morals and valuing ethics, and cohesion) and seven tangible themes (leadership, communication system, teamwork, training and development, organisational structures and processes, employee and job attributes, and patient orientation).ConclusionThis umbrella review identifies the essential tangible and intangible themes of OC tools. OC tools in healthcare do not seem to be designed to determine deeper underlying dimensions of culture. We suggest approaching complex underlying OC problems by focusing on the intangible dimensions, rather than putting the tangible dimensions up front.

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The relationship between safety culture and safety climate and safety performance: a systematic review

Cited by 110 publications

References 56 publications

The Role of Trustworthiness in Achieving Customers’ Loyalty in Tourism and Hotel Sectors

The Role of Trustworthiness in Achieving Customers’ Loyalty in Tourism and Hotel Sectors

Decision Support Systems to Promote Health and Well-Being of People During Their Working Age: The Case of the WorkingAge EU Project

What do we really assess with organisational culture tools in healthcare? An interpretive systematic umbrella review of tools in healthcare

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