The relationship between smartphone usage, tourist experience and trip satisfaction in the context of a nature-based destination

Tan, Wee-Kheng

doi:10.1016/j.tele.2016.10.004

Cited by 50 publications

(44 citation statements)

References 47 publications

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“…In addition to adding new types of tourism APPs and increasing the content of existing tourism APPs, more offline-capable tourism APPs should be developed in order to resolve FITs' problems related to their deficiencies while abroad. Smartphones have rapidly grown to be utilized as a travel tool and are frequently used in tourism information research and travel planning [38,39]. This study provides some practical implications.…”

Section: Practical Implicationsmentioning

confidence: 97%

A TAM Framework to Evaluate the Effect of Smartphone Application on Tourism Information Search Behavior of Foreign Independent Travelers

2020

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Mobile devices are more present in our everyday lives and have become an important factor in travel behavior. This study amends the technology acceptance model (TAM) and employs it to discuss the relationship between overseas independent travelers using a smartphone travel application (APP) and perceived usefulness, perceived ease of use, usage attitude, usage intentions, and information search behavior. As such, the results reveal that foreign independent travelers (FIT) have a positive usage attitude toward the APP and this produces positive usage intention. The findings herein show that one can apply the new TAM to the tourism industry, as the results not only offer research and development avenues for production ideas, but also present references for formulating new APP policies and strategies.

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Section: Practical Implicationsmentioning

confidence: 97%

A TAM Framework to Evaluate the Effect of Smartphone Application on Tourism Information Search Behavior of Foreign Independent Travelers

2020

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“…Mobile technologies are increasingly becoming more influential in the formation, facilitation and co-creation of tourist experiences (Neuhofer et al, 2014). Tourists value the functional purposes provided by smartphones, but depending on travel motivations may experience the joint physical and virtual space differently (Tan, 2017).…”

Section: Technology Enhanced Tourist Experiencesmentioning

confidence: 99%

“…The use of smartphones has altered the time and place constraints on human interaction in the travel domain (Janet E. Dickinson et al, 2014). Yet there remains little research on how tourists engage with IT such as smartphones during longer duration trips (Tan, 2017), or the use of destination online platforms (Molinillo, Liébana-Cabanillas, Anaya-Sánchez, & Buhalis, 2018;Zhang et al, 2017), or how TEIS can play a role in tourist decision making processes (Lou, Tian, & Koh, 2017). Neuhofer (2016) emphasises the significant role of IT in the value creation for tourists, and calls for further research in understanding the utility and value created through TEIS tourist experiences.…”

Section: Introductionmentioning

confidence: 99%

Technology Enabled Information Services Use in Tourism: An Ethnographic Study of Chinese Backpackers

McKenna

Cai

Tuunanen³

2018

PAJAIS

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The purpose of this paper is to investigate the previously unexplored theoretical relationship between technology enabled information services (TEIS) and the value created by the use of such services. This paper presents a mixed virtual and multi-sited ethnography to provide a thick description of Chinese backpackers (CBs) use of TEIS. Participant observations and interviews of CBs in three different journeys within Europe were undertaken. Our findings illustrate that additional usage values occur when TEIS are used in a tourism context. Social influences and technical infrastructure play a stronger role than previous research presented. The study contributes to the literature by 1) providing a theoretical understanding of tourists' TEIS use; 2) documenting a study of a complete package of technologies used by CBs, and 3) proposing a research model which can be used for studying different TEIS use behaviour/patterns, and also in the design of TEIS for specific contexts.

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“…Bambauer-Sachse & Rabeson (2015) concentrated their research on ways how to increase the satisfaction with services by different types of compensations. Some others focused on how to use smart technologies to increase it (Tan, 2017;Yoo, Goo, Huang, Nam, & Woo, 2017) and several studies analysed the relationship between satisfaction in life and visitors' satisfaction in tourism destinations (Y. Chen & Li, 2018;Woo, Kim, & Uysal, 2015).…”

Section: Visitors' Satisfactionmentioning

confidence: 99%

Satisfaction of European Tourists – Benchmarking of EU Countries

Štumpf¹,

Vojtko²,

Valtrová³

2018

Glob Bus Financ Rev

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High level of satisfaction of tourists is one of the most common goals of sustainable tourism destinations. The general assumption is that higher level of tourists' satisfaction leads to a higher tourists' loyalty to destinations. This research looks on this relationship from macro level of European Union (EU) countries. We have used data from Eurobarometer-Preferences of Europeans towards Tourism between 2013 and 2016to statistically compare and analyse several satisfaction indicators of European tourists incoming the chosen EU countries. The results show significant differences amongst countries as destinations and could be used to identify strengths and weaknesses of EU countries as tourism destinations. The robust data set enables the benchmarking of EU countries as tourism destinations from the tourists' satisfaction point of view. This study shows the ranking of the EU countries in several dimensions of tourists' satisfaction.

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The relationship between smartphone usage, tourist experience and trip satisfaction in the context of a nature-based destination

Cited by 50 publications

References 47 publications

A TAM Framework to Evaluate the Effect of Smartphone Application on Tourism Information Search Behavior of Foreign Independent Travelers

A TAM Framework to Evaluate the Effect of Smartphone Application on Tourism Information Search Behavior of Foreign Independent Travelers

Technology Enabled Information Services Use in Tourism: An Ethnographic Study of Chinese Backpackers

Satisfaction of European Tourists – Benchmarking of EU Countries

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