The relationship between user participation and system success: a simultaneous contingency approach

Lin, Winston T.; Shao, Benjamin B. M.

doi:10.1016/s0378-7206(99)00055-5

Cited by 186 publications

(112 citation statements)

References 51 publications

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“…Based on Mumford's (1979) classification, Lynch and Gregor (2004) identify three types of user participation, which are also used in the work of Lin and Shao (2000). From least to most direct, these types are: (i) Consultative; The ISD team consults some users.…”

Section: (Iii)mentioning

confidence: 99%

“…Type of User Part. Choe, 1998(Choe, 1998 Involve users in requirement phase and design & implementation phase X Hsu, et al (Hsu, et al, 2008) Involve end users Involve in review of IS X Lin and Shao (Lin & Shao, 2000) Involve in planning, analysis, design, testing, and implementation. Type of involvement: consultation, representation, consensus Extend: consultative -> consensus X X Lynch and Gregor (Lynch & Gregor, 2004) Degree of user participation = type & depth Type: consultative (of some users) representative (reference group/testing group, selected users) consensus (working group with many users) X X X Depth: stages of the process frequency voice considered Rondeau et al (Rondeau, RaguNathan, & Vonderembse, 2006) Use cross-functional teams X Wagner and Piccoli (Wagner & Piccoli, 2007) Only involve users in topics that are important to them at that time.…”

Section: (Iii)mentioning

confidence: 99%

“…X X X X He and King (He & King, 2008) Organizational context and ISD context X Hsu et al (Hsu, et al, 2008) Changing business environment & evolving processes resulting in uncertainty X X Lin and Shao (Lin & Shao, 2000) System impact, system complexity, development methodology System impact reduces user attitude, outsourcing reduces user involvement X X Lynch and Gregor (Lynch & Gregor, 2004) Voluntary use of IS by users & Availability of knowledge with developers If users are free to choose whether to use the system, involvement is beneficial.…”

Section: (Iii)mentioning

confidence: 99%

“…There is not much consent among the authors who do discuss it, as answers to this question vary, from involving only a few expert users (Hwang & Thorn, 1999), to involving all stakeholders of the new IS (Doll & Deng, 1999). The 'how' question refers to the phases of the ISD process in which users should participate, as well as the role of the participating users in these phases (Lin & Shao, 2000;Lynch & Gregor, 2004). The suggestions given by different authors diverge.…”

Section: Introductionmentioning

confidence: 99%

“…Choe (1998) proposes that users should not participate in the technical phases, because their lack of technical know-how can only impair the process. On the other hand, other authors suggest that users should participate in all project phases in order to maximize the user satisfaction (Lin & Shao, 2000;Lynch & Gregor, 2004). There is also no consensus on the results or effect of user participation in ISD projects.…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Involving End Users to Mitigate Risk in IS Development Projects

Amrit

Hillegersberg

Diest³

2013

Journal of Organizational and End User Computing

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In this paper we aim to gain insight into the relationship between user participation modes and project risk factors, and then we construct a model that can be used to determine how user participation can be successfully applied in ISD projects with a given set of risk factors. We perform an in-depth literature review, which aims to clarify the concept of user participation as part of risk management. We then report on the results of a case study in Cap Gemini where we conduct an exploratory research of the application of user participation in practice. For this exploratory research, a quantitative and qualitative research method was designed in the form of a survey and interviews. Through the results from our case study, we gain insight into the relationship between user participation and IS project risk and also determine how user participation can be used to mitigate such risk.

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Section: (Iii)mentioning

confidence: 99%

Section: (Iii)mentioning

confidence: 99%

Section: (Iii)mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Involving End Users to Mitigate Risk in IS Development Projects

Amrit

Hillegersberg

Diest³

2013

Journal of Organizational and End User Computing

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An Empirical Analysis of End‐User Participation in Software Development Projects in a Developing Country Context

Akinnuwesi

Uzoka

Olabiyisi

et al. 2013

E J Info Sys Dev Countries

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Organizational information systems cannot produce any positive outcome unless the endusers accept, adopt and use it. In this paper, we report the results of an investigation of the perception gap between end-users and software developers regarding end-user participation in software development. Our analysis shows the existence of perception gap, which could affect the level of end-user participation in software development. The implication of this is poor acceptance of software system applications and failure of some software system projects.

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Perception difference between users and information professionals: A case study of TaiPower

Yang

2003

Proc of Assoc for Info

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During the development of information systems, users and information professionals have lots of interactions such as interviews for information requirements, and discussions on specifications.Effective communications between these two types of people dictate the success of the system development. A more sophisticated factor that affects the success of the system development would be whether there is a perception gap between them.In a development team, users and information professionals may have different perceptions on the role and required skill sets of system analysts. This difference leads to different behavior. Likewise, when there is consistent perception of the users' involvement one can expect the reduction of the resistance to the system development. This research is to report the case of Taiwan Power Company on the perception difference between IT professionals and information systems users. By using multivariate analysis, this study found that there are significant differences regarding "the required skill sets of system analysts," and "the expected role playing of system analysts." However, there is no significant difference regarding the "non-material motivation of system analysts." IntroductionDeveloping a successful management information system requires organizational commitment on resources and cross functional co-operations. During the development process some critical factors do affect the possibility of its success (Lucas, 1978). System users and information technology (IT) professionals are critical. High and positive involvement of these two types of people may eliminate the risk of failure. High involvement, however, depends on effective communications and coordination between the two. Users and IT professional have lots of interactions including the interviews of information requirement and confirmation of specifications on various applications. In fact, many system development teams do include key users. Bostrom (1977) pointed out that low participation of users during the system development often leads to the resistance behavior when the information system is put on line. On the surface, effective communications dictates the success of the system development. A more sophisticated reason behind the scene would be the gap between these two groups of people. During the system development the system analysts in the project team are of primary important role since they are the key liaisons between the IT professionals and general system users. Their role dictates the success of the project. If there is a big perception gap between IT professionals and users toward the system analysts sure will lead to different behaviors between these two groups of people. Likewise, when there is consistent perception of the users' involvement one can expect the reduction of the resistance to the system development.Previous research found that during the system development and testing stages if (1) a good interaction between users and information professionals, and (2) high users' involvement then there woul...

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The relationship between user participation and system success: a simultaneous contingency approach

Cited by 186 publications

References 51 publications

Involving End Users to Mitigate Risk in IS Development Projects

Involving End Users to Mitigate Risk in IS Development Projects

An Empirical Analysis of End‐User Participation in Software Development Projects in a Developing Country Context

Perception difference between users and information professionals: A case study of TaiPower

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