The Relationship Effect of the Organizational Management System of a Beauty Salon on Customer Orientation and Management Performance

Park, Min Sun; JeongHun, Ji

doi:10.18693/jksba.2019.20.4.181

Cited by 2 publications

(2 citation statements)

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“…있어서 물적자원과 인적자원을 효율적인 운영으로 얻어지는 결과로써, 기업의 수익성이 장기적인 성장에 모두 부합한 것으 로 볼 수 있다 (Dess & Beard, 1994;Park, 2017;Lee et al, 2019). 따라서 경영성과는 급속한 환경 변화와 치열한 경쟁에 서 기업의 성장과 성공에 대한 중요한 생존의 중요 수단으로 인식되면서 경영 관련 분야에서 많은 연구가 이루어지고 있다 (Lee et al, 2022).…”

Section: 경영성과는 기업의 목표를 실현하기 위하여 관리 운영함에unclassified

The Effect of Educational Satisfaction on Self-Efficacy and Job Satisfaction by Recognition According to National Competency Standard (NCS) Level Perceived by Skin Cosmetologists

Son¹

2023

J Korean Soc Cosmetol

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This study provides basic data to analyze national competency standard (NCS) education factors of sk in cosmetologists operating sk in care shops to find out how they affect education satisfaction and business performance. A total of 320 survey data were collected for the composition of the questionnaire, and the measurement tools were modified and supplemented to suit the setting of this study and reconstructed. General characteristics (9 questions), state of operation according to NCS (11 questions), recognition according to the NCS level perceived by skin cosmetologists (14 questions), education satisfaction of NCS learning module (program) (17 questions), and business performance (9 questions), consisting of a total of 60 questions in 6 areas. Frequency analysis, reliability analysis, factor analysis, correlation analysis, cross-tabulation and multiple regression analysis were performed using the SPSS 22.0 program. The results of the study showed that the three factors of ‘knowledge technology’, ‘attitude and confidence’, and ‘business management’ had a significant effect. The application of NCS had a significant positive correlation between educational satisfaction and business performance (p<0.001), and it was confirmed that skin cosmetologists preferred a special skin care program that was easily acquired and differentiated from the skin care shop. In addition, it was found that NCS education wanted realistic development that could help business management. As a result, it is difficult to differentiate the program module from basic education to special management education at present, and it is confirmed that additional development that can have characteristics for each skin care shop is necessary in order to compete competitively with the gradually increasing skin care shop. If NCS education develops further in line with the needs of skin cosmetologists who manage these skin care shop, it is judged that NCS education will help develop the skin beauty industry in terms of skin care.

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Section: 경영성과는 기업의 목표를 실현하기 위하여 관리 운영함에unclassified

The Effect of Educational Satisfaction on Self-Efficacy and Job Satisfaction by Recognition According to National Competency Standard (NCS) Level Perceived by Skin Cosmetologists

Son¹

2023

J Korean Soc Cosmetol

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“…Nevertheless, previous research on human resource management in the service industry have not been sufficiently performed. Previous studies have been conducted on the topics such as personality characteristics of employees [11], job characteristics [12], communication characteristics [13], and organizational commitment of employees [14][15] and job skills of employees and job performance employees [16]. Studies on the effect of mental and emotional factors such as emotional labor on organizational effectiveness or turnover intention have been conducted relatively recently [9].…”

Section: Introductionmentioning

confidence: 99%

Effect of Service Employees' Job Stresses on the Employees' Attitudes Through Emotional Labor Behavior

Kim

Lee

2023

ijmst

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Employee management is crucial in the service industry, and efficient human resource management is essential because the competence and competitiveness of employees directly impact service quality. This study analyzes the impact of emotional labor and job stress faced by workers in the service industry on their intention to leave and be hired, and proposes strategies for employee retention. As a result of a study conducted on 200 service industry workers, it was confirmed that job autonomy and job culture have a quantitative interaction with emotional labor factors and a positive correlation with the intention to leave. Additionally, this study suggests that Employment the intention to hire and the intention to turnover as separate concepts, rather than conflicting, requires a separate study.

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The Relationship Effect of the Organizational Management System of a Beauty Salon on Customer Orientation and Management Performance

Cited by 2 publications

References 0 publications

The Effect of Educational Satisfaction on Self-Efficacy and Job Satisfaction by Recognition According to National Competency Standard (NCS) Level Perceived by Skin Cosmetologists

The Effect of Educational Satisfaction on Self-Efficacy and Job Satisfaction by Recognition According to National Competency Standard (NCS) Level Perceived by Skin Cosmetologists

Effect of Service Employees' Job Stresses on the Employees' Attitudes Through Emotional Labor Behavior

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