The Relationship of Internal Communication Satisfaction With Employee Engagement and Employer Attractiveness: Testing the Joint Mediating Effect of the Social Exchange Quality Indicators

Abstract

In order to improve internal communication within organizations, it is necessary to understand it better. This study explores the potential impact of internal communication on employee engagement and employer attractiveness by testing the mediating effects of social exchange quality indicators. A survey of 1,805 employees was used to test the relationships between internal communication satisfaction, employee engagement, and employer attractiveness and the potential mediating variables; reflecting the perception of the social relationship between an organization and its employees. The results showed that communication satisfaction correlated positively with the social exchange quality indicators (psychological contract fulfillment and perceived organizational support) and both outcomes—employee engagement and employer attractiveness. Additionally, the social exchange quality indicators partially mediated the relationship between internal communication satisfaction and both employee engagement and employer attractiveness. Our findings were consistent with the theoretical models in which internal communication satisfaction leads to higher employee engagement and employer attractiveness.

Exploring the quality of life of cosmetic users: A cross‐sectional analysis from eight Arab countries in the Middle East

“…Therefore, it can be argued that the use of cosmetics positively impacts the users' Energy but only as a by‐product of attractiveness. Several studies reported that once an individual feels an increase in their attractiveness, then their Energy levels would increase and vice versa, which is consistent with the findings of this study 43,44 . Similarly, cosmetics use does not have a strong direct effect on the Social Life of users; but it has a strong correlation with attractiveness.…”

Mapping intrapreneurship through the dimensions of happiness at work and internal communication

“…In this line, a substantial body of authors shows that the multidimensional variable of internal communication exerts a strong positive influence on employee engagement and job satisfaction (e.g. Špoljarić and Tkalac Verčič, 2021; Verčič et al. , 2021a).…”

“…It allows it to quickly adapt to the new demands and opportunities of the global market. Consequently, it is not surprising that the study of internal communication is one of the topics that has attracted the most attention from researchers in recent decades (Verčič et al. , 2021a).…”

“…On this premise, we will describe the literature written in recent times on the concepts of internal communication, happiness at work and intrapreneurship (Galv an-Vela et al, 2021a;Vercic et al, 2012). All this bibliographical information allows us to offer the readers of this article a clear picture of the importance of these factors in the design of a corporate culture based on the guiding principles of work engagement, innovation, positive communication and happiness management (S anchez-V azquez and S anchez-Ord oñez, 2019).…”

“…It allows it to quickly adapt to the new demands and opportunities of the global market. Consequently, it is not surprising that the study of internal communication is one of the topics that has attracted the most attention from researchers in recent decades(Ver ci c et al, 2021a). However, the study of the happiness-internal communication construct in the context of organisations has received little attention from the scientific world (Sin ci cCori c et al, 2020).…”