The Relationship of Service Quality, Trust, and Satisfaction of Muslim Patients in Arafah Islamic Hospital Jambi With Islamic Economic Approach

Ridhwan, Ridhwan; Fitri, Lucky Enggrani; Hidayat, Rachmat

doi:10.15548/jebi.v4i2.248

Cited by 2 publications

(2 citation statements)

References 10 publications

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“…The rater agreement results (W = 20%) indicate low agreement in determining strategic priorities. Figure 4.31 describes the priority strategies according to all respondents: The next step is to summarize the priority values so that the ranking of the strategy elements is presented in table 1: The results of this study are in line with research conducted by Ridhwan et al (2019) shows that service quality has a significant effect on satisfaction and trust, and satisfaction has a significant effect on trust. This research is expected to provide a practical contribution to the management of Islamic hospitals in an effort to increase patient satisfaction.…”

Section: Goals (Private Islamic Hospital Service Management Strategy)...supporting

confidence: 76%

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Private Islamic Hospital Service Management Strategy Model in Pekanbaru Based on Accreditation with an Analytic Network Process Approach

Melia Frastuti,

Azhari Akmal Tarigan,

Sugianto

2024

amwaluna

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There are many factors that are the burden and responsibility of Islamic Hospital Practitioners, experts and regulators in resolving sharia service and accreditation problems and prioritizing effective solutions for Islamic Hospitals. From problems (1)Sharia services that focus on Customer Oriented, Transparency, Healthy Competition and Justice. (2)Patient problems, namely no sharia consultations, unsatisfactory services received, long queues, lack of services for disabled patients (3)Accreditation problems that focus on low classification and accreditation, poor maintenance, unsophisticated information systems and a poor hospital environment. not properly maintained (4)Ethical problems and Islamic hospital Business Management Concepts trigger problems. Planning for future hospital performance is not fulfilled, experts and employees are less professional, coordination of hospital staff is ineffective and does not have a Sharia Supervisory Board (DPS). This thought is the research problem, how to use the ANP method to find a solution that must be solved in this problem, assisted by Super Decision software. The results of this research are Solution Priorities (1) Sharia services, namely focusing on the main priority of Justice, Customer Oriented (2) Solutions for patients with the same priority, namely Sharia consultations, services received that satisfy patients. (3) Accreditation solutions in the order that the hospital environment is well maintained and goes green, maintenance is improved, quality management is improved (4) Islamic hospital Ethics Solutions and Business Concepts with future planning sequences fulfilled and professional employee experts selected, effective staff coordination and forming a DPS. The strategic priorities being developed are the implementation of superior and complete sharia services.

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Section: Goals (Private Islamic Hospital Service Management Strategy)...supporting

confidence: 76%

“…Or patients can be a place to promote to the public that sharia hospital services meet the medical service needs that the community needs. Ridhwan's (2019) research results also show that service quality has a significant effect on satisfaction and trust, and satisfaction has a significant effect on trust.…”

Section: Discussionmentioning

confidence: 73%

Private Islamic Hospital Service Management Strategy Model in Pekanbaru Based on Accreditation with an Analytic Network Process Approach

Melia Frastuti,

Azhari Akmal Tarigan,

Sugianto

2024

amwaluna

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Pengaruh pembiayaan produktif mudharabah perbankan syariah terhadap pertumbuhan ekonomi Provinsi Jambi

F¹,

Amir

Ridwan

2020

PEP

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This study aims to analyze the trend of productive financing of Islamic banking mudharabah in Jambi Province, to analyze the dominant productive financing of mudharabah from Islamic banking in Jambi Province, and to analyze the effect of productive financing of Islamic banking mudharabah on economic growth in Jambi Province. This research uses descriptive and quantitative analysis methods. Based on the results of the analysis of trends in the development of productive financing of mudharabah banking, Jambi Province quarterly during 2010-2014 was included in the positive category, and the most dominant mudharabah productive financing in Jambi Province for the quarterly during 2010-2014 was working capital financing and during 2010-2014 productive mudharabah has a significant and positive effect on economic growth in Jambi Province. Keywords: Productive financing the sharia banking, Economic growth

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The Relationship of Service Quality, Trust, and Satisfaction of Muslim Patients in Arafah Islamic Hospital Jambi With Islamic Economic Approach

Cited by 2 publications

References 10 publications

Private Islamic Hospital Service Management Strategy Model in Pekanbaru Based on Accreditation with an Analytic Network Process Approach

Private Islamic Hospital Service Management Strategy Model in Pekanbaru Based on Accreditation with an Analytic Network Process Approach

Pengaruh pembiayaan produktif mudharabah perbankan syariah terhadap pertumbuhan ekonomi Provinsi Jambi

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