“…For measuring TQM practices, the constructs adopted were leadership commitment (Kaynak, 2003;Douglas and Judge, 2001), employee empowerment (Ugboro and Obeng, 2000;Kaynak, 2003), customer satisfaction (Douglas and Judge, 2001), and process improvement (Powell, 1995;Ahire and Dreyfus, 2000). The measures of BP used for review were success of product innovations (Silva et al, 2014), competitive advantage (Shenawy et al, 2007), employee job satisfaction (Zailani et al, 2007), production and operations performance (Chen, 2015), customer satisfaction (Ugboro and Obeg, 2000), FP (Kaynak, 2003), and market share growth (Curkovic et al, 2000;Sayeda et al, 2010).…”