“…Verbal therapeutic communication skills were identified in all studies. These included asking questions (Belcher & Griffiths, 2005;Carroll, 2001;Harrington, 2006;Keall et al, 2014;Minton et al, 2018;Walker & Waterworth, 2017), clarifying responses (Bailey et al, 2009;Ellington et al, 2015;Harrington, 2006;Keall et al, 2014;Walker & Waterworth, 2017;Wittenberg et al, 2017), affirming and acknowledging fears, emotions, concerns and beliefs (Ellington et al, 2015;Keall et al, 2014;Minton et al, 2018;Walker & Waterworth, 2017), responding to patient-initiated questions (Ellington et al, 2015;Walker & Waterworth, 2017), and providing suggestions (Ellington et al, 2015).…”