The rise of artificial intelligence – understanding the AI identity threat at the workplace

Mirbabaie, Milad; Brünker, Felix; Möllmann, Nicholas R. J.; Stieglitz, Stefan

doi:10.1007/s12525-021-00496-x

Cited by 95 publications

(40 citation statements)

References 140 publications

(228 reference statements)

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“…Fear and anxiety are much studied in psychology, hence research on AI anxiety is often conducted by psychologists in the context of different personality traits [109], fear of loneliness, of drone use, of autonomous vehicles, and of being unemployed, all of it being elevated with media exposure to science fiction [110][111][112][113].…”

Section: Fear Of Ai (Ai Anxiety)mentioning

confidence: 99%

Identity of AI

Devedžić

2022

Discov Artif Intell

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With the explosion of Artificial Intelligence (AI) as an area of study and practice, it has gradually become very difficult to mark its boundaries precisely and specify what exactly it encompasses. Many other areas of study are interwoven with AI, and new research and development topics that require interdisciplinary approach frequently attract attention. In addition, several AI subfields and topics are home to long-time controversies that give rise to seemingly never-ending debates that further obfuscate the entire area of AI and make its boundaries even more indistinct. To tackle such problems in a systematic way, this paper introduces the concept of identity of AI (viewed as an area of study) and discusses its dynamics, controversies, contradictions, and opposing opinions and approaches, coming from different sources and stakeholders. The concept of identity of AI emerges as a set of characteristics that shape up the current outlook on AI from epistemological, philosophical, ethical, technological, and social perspectives.

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Section: Fear Of Ai (Ai Anxiety)mentioning

confidence: 99%

Identity of AI

Devedžić

2022

Discov Artif Intell

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“…The emotional states developed in humans associated with the fear of change and the unknown can explain this negative effect. Individuals tend to fear what they do not master, which will influence their daily tasks and duties at the workplace (Mirbabaie et al 2022 ). Human employees fear the loss of human relationships in the workplace and do not believe that AI can relate to humans as humans do.…”

Section: Overall Discussionmentioning

confidence: 99%

“…Humans also tend to fear being replaced by AI, leading to an increase in unemployment. These negative aspects are deeply associated with the lack of information and uncertainty about the future of AI work evolving in terms of technical and soft skills (Deshpande et al 2021 ; Mirbabaie et al 2022 ). On the other side, the positive aspects of incorporating AI in service firms can lead to benign stress when humans recognize that AI algorithms and agents can facilitate and support them on tasks, creating higher overall performance (Huang and Rust 2021 ; Lei et al 2021 ).…”

Section: Overall Discussionmentioning

confidence: 99%

Working with AI: can stress bring happiness?

2022

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This paper explores the effect of artificial intelligence (AI) on employee happiness and proposes a model founded on stress and coping theory to analyze the effect of benign stress on employee happiness and its indirect effect via employee engagement. It combines semi-structured interviews with employees working alongside AI algorithms and agents and surveys 200 employees to assess the proposed model. The results demonstrate that incorporating AI in the workplace can generate stress and affect human well-being but can also be a motivational factor instead of a concern, and that employee engagement plays an essential role in mediating the relationship. Supplementary Information The online version contains supplementary material available at 10.1007/s11628-022-00514-8.

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“…This reshaping of the identity through the use of technology is also shaped through technological interactions with others ( Piszczek et al, 2016 ). The role of leadership is thus to support and align with technology to reduce potential threats to employees’ identities ( Mirbabaie et al, 2022 ). This would then also influence team performance.…”

Section: Discussionmentioning

confidence: 99%

The work identity of leaders in the midst of the COVID-19 pandemic

Meadows

Braine

2022

Front. Psychol.

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The world of work is being changed at an unprecedented rate as a result of the rise of the Fourth Industrial Revolution. This rate of change was accelerated by the COVID-19 pandemic, which left organizations and their leadership to deal with myriad of challenges. These changes also impacted leaders’ identities in their work and their roles in their organizations. We examine how leaders responded to the various workplace challenges presented by the COVID-19 pandemic and what this meant for their work identities as leaders. To do this, we made use of role identity theory, social identity theory, and leader identity. A qualitative study was conducted with a group of eight senior leaders from various South African and global organizations who had between five and 10 years’ work experience, and some had even more. Data were collected through semi-structured interviews, conducted virtually and in person. Thematic analysis was used to analyze the data. The main finding that emerged from the research was that leaders employed virtual leadership to ensure that customers’ expectations were met, and to manage team-and organizational performance. These leaders achieved this by fostering a digital culture and building effective teams. They achieved their leadership goals by ensuring social identity continuity amongst their teams. This required them taking on extra roles, such as strategist, technology expert, entrepreneur, coach, mentor, and member of the team. Their leader role identity, as part of their work identity, was amplified by the pandemic. The implication is that organizations should develop leadership development programs to increase and strengthen leader identities to capacitate them for times of crisis.

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The rise of artificial intelligence – understanding the AI identity threat at the workplace

Cited by 95 publications

References 140 publications

Identity of AI

Identity of AI

Working with AI: can stress bring happiness?

The work identity of leaders in the midst of the COVID-19 pandemic

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