The role of authenticity, experience quality, emotions, and satisfaction in a cultural heritage destination

Domínguez-Quintero, Ana M.; González‐Rodríguez, M. Rosario; Roldán, José

doi:10.4324/9781003130253-9

Cited by 4 publications

(2 citation statements)

References 1 publication

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“…From the perspective of destination management, handling these expectations requires a holistic approach to tourism planning and development. This involves striking a balance between destination promotion and heritage conservation to enhance and preserve the destination’s cultural uniqueness, while avoiding excessive commercialization or trivialization of cultural experiences (Domínguez-Quintero et al ., 2021). In the age of digital ecosystems (Cassia et al ., 2020), this systemic approach can be embraced by adopting the perspective of smart destinations (Buhalis and Amaranggana, 2013), particularly in the case of cultural destinations, termed as smart cultural tourism (Jankova et al ., 2023).…”

Section: Discussionmentioning

confidence: 99%

Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator

Dini,

Curina,

Hegner

2024

TQM

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PurposeThe study aims to provide a detailed definition of Destination Cultural Reputation while also exploring its impact on tourist satisfaction through an investigation of the dynamics between these two elements. Additionally, the potential moderating role of on-site engagement in sustainable activities has been investigated, examining whether satisfaction prompts tourists to exhibit behaviors such as the intention to return and recommend the cultural destination.Design/methodology/approachTo achieve these objectives, a survey and a structural equation model, based on a sample of 647 visitors to an important UNESCO World Heritage site (i.e. Urbino), have been adopted.FindingsFindings confirm tourists’ recognition of the destination’s cultural reputation, supporting its relationship with visitor satisfaction. Additionally, tourist satisfaction is positively associated with destination loyalty. However, on-site sustainable activities negatively moderate the relationship between destination reputation and tourist satisfaction. This suggests that a favorable cultural reputation should align with quality sustainable activities in the destination to prevent tourist dissatisfaction.Practical implicationsThe paper offers valuable practical insights for destination managers and policymakers aiming to enhance appeal and sustainability.Originality/valueThe study contributes to enhancing the understanding of the complex relationship between reputation, satisfaction, and loyalty in cultural destinations. In addiction it measures the reputation of tourist destination through the specific cultural dimension.

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Section: Discussionmentioning

confidence: 99%

Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator

Dini,

Curina,

Hegner

2024

TQM

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“…Furthermore, they emphasized that experience quality is a psychological outcome resulting from the engagement of tourists in tourism activities rather than a controllable attribute that can be managed by tourism professionals. Extensive study in various domains, including historical tourism [43][44][45][46], hospitality [47], island and coastal tourism [48,49], as well as wine tourism [50], has consistently demonstrated the pivotal role of experience quality as a determinant factor that shapes the behaviors of tourists.…”

Section: Experience Qualitymentioning

confidence: 99%

Tourists’ Revisit Intention and Electronic Word-of-Mouth at Adaptive Reuse Building in Batavia Jakarta Heritage

Maulina,

Sukoco,

Hermanto

et al. 2023

Sustainability

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This study aims to analyze the impact of perceived price, experience quality, perceived authenticity, prior knowledge, and social influence on electronic word-of-mouth (eWOM) and revisit intention at Batavia Jakarta Heritage, with perceived value and revisit intention serving as the mediating variables. Batavia Jakarta Heritage is a tourism destination located in the old town of Jakarta, known for its cultural heritage buildings that have been adaptively reused since the colonial era. Furthermore, to gather relevant data on the tested variables, a questionnaire was distributed to 409 tourists who visited the destination. The primary data were analyzed using partial-least square structural equation modeling (PLS-SEM) with the assistance of SmartPLS v.3.2.9 software, and the obtained results showed that not all of the proposed hypotheses were accepted. Specifically, perceived price and perceived authenticity did not directly have an impact on revisit intention or eWOM, even when mediated. This study also proposed several recommendations for destination managers, stakeholders, and future study endeavors.

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Cultural heritage and sustainable tourism: unveiling the positive correlations and economic impacts

Ye,

Qin,

2024

Curr Psychol

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The role of authenticity, experience quality, emotions, and satisfaction in a cultural heritage destination

Cited by 4 publications

References 1 publication

Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator

Unlocking destination cultural reputation: the role of sustainable on-site activity involvement as moderator

Tourists’ Revisit Intention and Electronic Word-of-Mouth at Adaptive Reuse Building in Batavia Jakarta Heritage

Cultural heritage and sustainable tourism: unveiling the positive correlations and economic impacts

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