“…A closely related topic is the assurance of success of IT investments, since IT is usually both the enabler and facilitator of changes identified in BPM projects (Attaran, 2004;Groznik, Kovačič, & Trkman, 2008;Hung, 2006;Trkman, IndiharŠtemberger, Jaklič, & Groznik, 2007). However, much debate has centered on the business value of IT and the effect of IT on business performance has often been contested (Brynjolfsson, 1993;Carr, 2003;Scheepers & Scheepers, 2008).…”