The Role of Chatbots in Formal Education

Molnár, György; Szűts, Zoltán

doi:10.1109/sisy.2018.8524609

Cited by 134 publications

(67 citation statements)

References 2 publications

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“…It has been remarkable in promoting computer science study among teenage girls. NerdyBot [35] is another demonstration of the power of chatbots in teaching. StudyBuddy and SmarterChild [35] are examples of chatbots used in nonformal learning and Duolingo and Ani [10] are chatbots for nonformal education.…”

Section: Question 1: What Are the Different Types Of Educational Anmentioning

confidence: 99%

“…Similar conclusions have been reached by Schuetzler et al [57], who observe that the better the chatbot's conversational skills, the more counter-indications produced when trying to discover deceptions on the part of the interlocutor. Conversation between a student and a chatbot may lead to frustration [35] if it is not fluid enough or if the chatbot does not give the answers the student is asking for. Fryer et al [19] found that learning with chatbots can bring about a novelty effect; this effect may lead to increased learning interest by students at the beginning of an academic year, but the interest gradually dissipates as the year progresses, which can mean loss of motivational.…”

Section: Successful But Any Problems?mentioning

confidence: 99%

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Rediscovering the use of chatbots in education: A systematic literature review

Pérez

Daradoumis

Puig

2020

Comp Applic In Engineering

242

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Chatbots have been around for years and have been used in many areas such as medicine or commerce. Our focus is on the development and current uses of chatbots in the field of education, where they can function as service assistants or as educational agents. In this research paper, we attempt to make a systematic review of the literature on educational chatbots that address various issues. From 485 sources, 80 studies on chatbots and their application in education were selected through a step-by-step procedure based on the guidelines of the PRISMA framework, using a set of predefined criteria. The results obtained demonstrate the existence of different types of educational chatbots currently in use that affect student learning or improve services in various areas. This paper also examines the type of technology used to unravel the learning outcome that can be obtained from each type of chatbots. Finally, our results identify instances where a chatbot can assist in learning under conditions similar to those of a human tutor, while exploring other possibilities and techniques for assessing the quality of chatbots. Our analysis details these findings and can provide a solid framework for research and development of chatbots for the educational field.

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Section: Question 1: What Are the Different Types Of Educational Anmentioning

confidence: 99%

Section: Successful But Any Problems?mentioning

confidence: 99%

Rediscovering the use of chatbots in education: A systematic literature review

Pérez

Daradoumis

Puig

2020

Comp Applic In Engineering

242

View full text Add to dashboard Cite

show abstract

“…Chatbots have been widely used in various applications such as health [4], education [5] and customer service [6]. The research that developed the chatbot application for city citizen interaction media [7], stated that chatbots provide convenience to users because users do not have to do a long order of commands.…”

Section: Related Workmentioning

confidence: 99%

Keystroke-Level Model to Evaluate Chatbot Interface for Reservation System

Supriyanto¹,

Prahara²,

Saputro³

2019

EECSI

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The tour package reservation system is an important part of improving tourism services. Reservations must be able to meet the information needs of prospective customers and can serve the desired tour package bookings. A reservation system is usually a form that must be filled in sequence by prospective visitors. This paper discusses the evaluation of the application of the chatbot interface on the reservation system with the keystroke-level model. Changing the interaction design that previously did the task fills out the form into a conversation interaction. The aim is to increase the speed of the ordering process through the system. Prospective visitors do not need to fill in the form, they only need to have a conversation with the system while entering the order data. The evaluation results using the keystroke-level model show that the chatbot interface can increase the speed of the process by shortening steps.

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“…Chatbot provides a personalized learning environment, virtual assistant, smart feedbacks, efficient teaching, instant help to students and better student support. The Chatbot will be a multi-model technical assistant to serve humanity for their multifarious activities and requirements' [1] [15] [16].…”

Section: B Related Workmentioning

confidence: 99%

A Multi-Model And Ai-Based Collegebot Management System (Aicms) For Professional Engineering Colleges

Arun¹,

Srinagesh²,

Ganga³

2019

IJITEE

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Chatbot is a program which provides human conversation using Artificial Intelligence (AI). Chatbots are designed to work as VIRTUAL ASSISTANTS (VA). They themselves provide a platform for the promotions of the Products and Services online. All Higher Educational Institutes provide the complete information through their internet sites for students, which admits the use of social nets such as Facebook, WhatsApp, and College websites. Total-in-All, in any website, searching functionality is required to search for any information and it includes Social Media Applications like Facebook and WhatsApp regular response are utilized. Therefore, Chatbot is an effective auto-response system, and also an instant messaging platform. In this paper, AICMS an AI-Based CollegeBot management system for professional Engineering college system provide the autoresponse to student queries about the college basic information, class timetables, examination schedules related to academics. Many Queries about the subjects and placements can be inputted to the system. Here the system AICMS is designed with Dialogflow which is supported by the Google API. AI and running as a messenger in the Facebook, which takes the input as the text and voice and it provides the response as text and voice. It gives a quick, accurate response to student and staff queries in an interactive fashion.

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The Role of Chatbots in Formal Education

Cited by 134 publications

References 2 publications

Rediscovering the use of chatbots in education: A systematic literature review

Rediscovering the use of chatbots in education: A systematic literature review

Keystroke-Level Model to Evaluate Chatbot Interface for Reservation System

A Multi-Model And Ai-Based Collegebot Management System (Aicms) For Professional Engineering Colleges

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