The Role of Cluster Presence and Quality Certification in Internationalization and Performance of Offshore Service Providers

Upadhyayula, Rajesh Srinivas; Dhandapani, Karthik; Karna, Amit

doi:10.1016/j.intman.2016.11.004

Cited by 18 publications

(11 citation statements)

References 123 publications

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“…The international business (IB) environment has witnessed unprecedented changes in recent years, particularly with the increasingly important role played by multinational enterprises (MNEs) from emerging economies (Bello et al 2016;Luo and Tung 2007;Park and Xiao 2017;Upadhyayula et al 2017;Yilmaz et al 2015). According to UNCTAD (2016), outward foreign direct investment (FDI) by these MNEs substantially increased from $68 billion in 2000 to $409 billion in 2015.…”

Section: Introductionmentioning

confidence: 99%

‘2R-Based View’ on the Internationalization of Service MNEs from Emerging Economies: Evidence from China

2019

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This study combines the resource-based view of the firms and region-based view of the strategy (i.e., a 2R-based view) to shed light on the crucial roles of firmspecific resources and region-specific heterogeneity within the context of China, a large emerging economy. The study explains the variations in internationalization levels among service multinational enterprises (MNEs). Based on a large sample analysis of Chinese service MNEs, our findings demonstrate that MNEs with good cost efficiency and few intangible resources exhibit great propensity for international expansion, thereby achieving high internationalization level. Chinese service MNEs located in a coastal region or a region with well-developed institutional environments achieve high internationalization level as well. These findings support a U-shaped relationship between the internationalization of service MNEs and their performance. Our research findings confirm our predictions from the 2R-based view, which provides valuable insight into the regional development and international strategy of MNEs from emerging economies.

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Section: Introductionmentioning

confidence: 99%

‘2R-Based View’ on the Internationalization of Service MNEs from Emerging Economies: Evidence from China

2019

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“…if a cluster includes multinational corporations or their subcontractors and/or affiliates) or activities undertaken within clusters (e.g. when a cluster facilitates export, cooperation with other clusters abroad, participation in international fairs), they may also offer access to global production networks or pipeline of knowledge (Geenhuizen and Nijkamp, 2012; Upadhyayula et al , 2017).…”

Section: Technological Capability Absorptive Capacity and Cluster Organizationsmentioning

confidence: 99%

Technological capability dynamics through cluster organizations

Rozkwitalska

2020

BJM

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PurposeThe purpose of the paper is to portrait how members of cluster organizations (COs) perceive the role of COs in enabling them to accumulate technological capability (TC) significant for their innovation.Design/methodology/approachThe authors report the findings from their qualitative study based on an analysis of four COs. The organizational inertia and absorptive capacity theories are the theoretical underpinning of the research.FindingsThe study shows that the dynamics of TC of the cluster companies included in the study sample relates to their initial level of TC and cluster cooperation. The companies with relatively low initial TC increase it through COs if the clusters offer comparatively high benefits. On the other hand, those COs' members that present relatively high initial TC advance it, provided that the external knowledge and other benefits they can absorb in their clusters are suited to their technological trajectories.Research limitations/implicationsThe research is preliminary in nature and portrays how firms with different levels of TC cooperate within COs and how this cooperation translates into TC improvements. The findings add to the state-of-the-art knowledge on the link between TC and absorptive capacity of companies involved in COs by depicting the role of COs in providing knowledge and other cluster benefits that help cluster companies to accumulate TC and improve their absorptive capacity. Nevertheless, the applied methodology does not allow the authors to generalize the findings.Practical implicationsThe coordinators of COs should skillfully shape the levels of cluster cooperation, matching them to the desired level of the cluster companies. They should create smaller subgroups composed of companies with similar TC, which may translate into its higher dynamic.Originality/valueThe knowledge about the role of COs in providing cluster benefits that help cluster companies to accumulate TC and improve their absorptive capacity is still insufficient. The study shed new light on the key role of the levels of cluster cooperation and the types of commitment related to them (i.e. technological effort), which may be a matter of importance in the dynamics of TC accumulation.

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“…To avoid selection bias issues, survey was conducted in two phases (as recommended in Upadhyayula et al, 2017 with the aim of reducing bias) that have tied manufacturing sites with its partners, suppliers and sub-tier suppliers. In the first phase of the study, the survey was e-mailed to all 87 Canadian multinational company manufacturing sites, and the responses were received from 62 of the sites (response rate of 71.3 percent).…”

Section: Sample and Data Collectionmentioning

confidence: 99%

Customer satisfaction and ISO 9001 improvement requirements in the supply chain

Tomić

Spasojević-Brkić

2019

TQM

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Purpose The purpose of this paper is to investigate the influence of ISO 9001 quality improvement requirements in ISO 9001:2008, i.e. the corrective and preventive actions and internal audit, on customer satisfaction. Design/methodology/approach For the purposes of the study, data were collected via a survey on 200 aerospace and transportation companies that belong to a Canadian multinational company supply chain. The relationships between the corrective and preventive actions and internal auditing, on the one hand, and customer satisfaction, on the other, were examined via the structural equation modeling technique. Findings The major contribution of this study is that it has identified internal audit as the most influential continual improvement ISO 9001 requirement prior to the ISO 9001 transition phase, along with the corrective actions, while the preventive actions in the present formulation do not significantly influence customer satisfaction. Research limitations/implications This study is based on a cross-sectional survey conducted on the supply chain level in the aerospace and transportation sector; hence, a longitudinal study is possible as a future research avenue. The generalizability of this study’s findings is limited to similar supply chains around a multinational company consisted of companies that have at least ISO 9001 standard, but also fulfill other industry-specific requirements. Also, findings are based mainly on quality managers’ attitudes, so future studies are recommended to examine other positions’ views, too. Practical implications This research contributes to the literature and bridges the gap between theory and practice. It could be of value to both the certification bodies and the organizations that are interested in improving customer satisfaction by implementing ISO 9001 in the multinational supply chains context such as the aerospace and transportation sector. Originality/value While the influence of the ISO 9001 standard on customer satisfaction has been the subject of prior research, this is the first time that the simultaneous effect of the corrective and preventive actions and internal auditing on customer satisfaction has been studied. The validity of the removal of preventive actions from ISO 9001:2015 has also been analyzed.

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The Role of Cluster Presence and Quality Certification in Internationalization and Performance of Offshore Service Providers

Cited by 18 publications

References 123 publications

‘2R-Based View’ on the Internationalization of Service MNEs from Emerging Economies: Evidence from China

‘2R-Based View’ on the Internationalization of Service MNEs from Emerging Economies: Evidence from China

Technological capability dynamics through cluster organizations

Customer satisfaction and ISO 9001 improvement requirements in the supply chain

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