“…The Public Service Value for the study includes effective planning, decision-making and control (Gupta & Suri, 2017), improved service delivery with accessible and understandable information and benefiting marginalized and disabled populations (Chun et al, 2012;Flak et al, 2015). Additionally, it fosters transparency by tracking and displaying information, involving citizens in policy-making and facilitating seamless government-citizen interactions (Ramaswamy & Ozcan, 2018;Green & Sergeeva, 2019;Pereira, Lohmann, & Houghton, 2021).…”