The Role of Conditional Cooperation in Organizing Change

Continuous increase in computing power and more available data contribute to AI maturing, enabling an efficient and powerful human-AI collaboration. As a result, the nature of work will change, and more and more AI will be involved in joint work. In this study, the authors introduce the so-called Virtual Collaborator (VC), an equal partner in digital collaboration, and report the results of a conducted online study. Based on the results of our study and current research, the concept of a VC was constructed, which consists of potential roles, tasks, level of autonomy, and behavior. This construct can be used as a guideline to design and implement a VC in collaboration scenarios.

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The Virtual Collaborator - A Definition and Research Agenda

Siemon

Strohmann

Robra-Bissantz

2018

International Journal of E-Collaboration

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The interdisciplinary research endeavor of computer-supported collaborative work has already investigated information technology that supports collaboration. With the rise of artificial intelligence (AI), new forms of collaboration need to be considered that involve AI as an active partner within a collaborative setting. Theories and design guidelines that support collaboration, considering cognitive and social group effects, need to be revised when team members are not solely human anymore. Within this exploratory study, the authors aim to provide insights of team members on their conception of a so-called virtual collaborator. A study with 144 participants was carried out to provide valuable information about collaboration principles, conceptual implementations and requirements. The results indicate that the participants are indecisive about a precise conception but expect an ideal collaborator that rather should not work on relevant tasks or make vital decisions. Based on the results, the authors compose new research questions and possible experiment settings.

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The Role of Conditional Cooperation in Organizing Change

Cited by 3 publications

References 60 publications

Dimension 2: Customer-centric Transformation

Dimension 2: Customer-centric Transformation

Human-AI Collaboration

The Virtual Collaborator - A Definition and Research Agenda

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