The role of designer-buyer-supplier in the maquiladora industry

Dowlatshahi, Shad; Contreras, Nicolás

doi:10.1080/002075499190860

Cited by 14 publications

(13 citation statements)

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“…In contrast to their counterparts from US firms, who reported that their employee turnover rate was not a significant stumbling block toward TQM success, the most prominent barrier found for maquiladoras was substantial rates of turnover. In fact, high employee turnover and absenteeism have long plagued the maquiladoras and inhibited their efforts to implement TQM initiatives effectively (Dowlatshahi, 1998;McDermott, 1994). Moreover, the maquiladoras' exorbitant turnover has brought about significant increases in personnel costs and has created barriers to the entry of sophisticated manufacturing facilities (Miller et al, 2001).…”

Section: Discussion and Recommendationmentioning

confidence: 98%

“…A second research limitation lies in the sample size. Experience has indicated that it could be difficult to obtain high response rates from managers in maquiladora plants (Dowlatshahi, 1998;Fawcett, 1993;Stank & Lackey, 1997). However, within the current scope of the research and despite these limitations, the findings provide some poignant insights into the barriers that exist for implementing TQM in maquiladora firms.…”

Section: Obstacles To Tqm Implementation In Mexico 71mentioning

confidence: 97%

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Obstacles to TQM Implementation in Mexico's Maquiladora Industry

Jun

Cai

Peterson

2004

Total Quality Management & Business Excellence

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A Many manufacturing firms must overcome obstacles to TQM implementation. The purpose of this paper is empirically to investigate barriers that firms in the maquiladora industry experience, based on 25 potential obstacles to TQM success, and to compare findings with prior research done with US firms. The findings of this study suggest that a prevalent TQM barrier in the maquiladora industry is high employee turnover. Obstacles to TQM implementation that are common to both maquiladoras and US firms include lack of employee training, failure to tie management's compensation to achieving quality goals, and employee resistance to change. Managerial implications of these obstacles are discussed.

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Section: Discussion and Recommendationmentioning

confidence: 98%

Section: Obstacles To Tqm Implementation In Mexico 71mentioning

confidence: 97%

Obstacles to TQM Implementation in Mexico's Maquiladora Industry

Jun

Cai

Peterson

2004

Total Quality Management & Business Excellence

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“…Although conducted in the context of the electronics industry in Hong Kong, the findings and implications from current research could be applicable to other regions of the world, where the industrial environment is similar to Hong Kong. Typical examples include: the maquiladora region in Mexico where there has been investment, particularly from US multinationals (Dowlatshahi and Contreras 1999); Eastern Europe which has also received much foreign direct investments from Western Europe and beyond due to its considerable lower production costs (Glaister and Atanasova 1998, Carstensen and Toubal 2004, Wilson 2005 and some Southeast Asian countries, including Malaysia and Thailand which have obtained significant investments in production facilities from Japan and other countries (Tilley and Williams 1997).…”

Section: Introductionmentioning

confidence: 99%

An investigation into supplier development activities and their influence on performance in the Chinese electronics industry

Humphreys

Cadden

et al. 2010

Production Planning & Control

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Many companies now recognise the importance of supply chain management activities in determining overall performance. A key area for concern is strategic supplier development. A survey was conducted of companies in the Hong Kong electronics industry examining the role of supplier development activities in the context of buyersupplier performance (BSP). Results from statistical analysis highlight five factors, which proved to be significantly related to BSP improvement; effective communication, direct supplier involvement and trust proved to be directly related, whereas supplier evaluation and supplier strategic objectives proved significant when mediated via direct supplier involvement. The results should be of interest to Western companies when considering the establishment of a Far Eastern presence, particularly those involved in outsourcing. In addition, a framework for academics researching supplier development and BSP improvement is provided. Finally, practitioners will gain an insight into how specific supplier development efforts can result in improved performance outcomes.

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“…More specifically, Brannon and James [1994] seem to suggest that quality-oriented human resource activities are possible in Mexico. Fortunately, Mexican industry is modernizing rapidly and companies are likely to use updated management techniques [Dowlatshahi & Contreras, 1999] such as those described by Blackburn and Rosen [1993].…”

Section: Quality-oriented Hrm Practicesmentioning

confidence: 99%

“…In this case, high turnover would have a rather small impact on quality. However, since more maquiladoras are producing complex products [Dowlatshahi & Contreras, 1999] with teams and other methods that rely on quality-oriented activities from their personnel, managers are likely to depend on management and employee-oriented quality techniques (e.g., statistical process control, just in time, and materials resources planning) to improve quality [Tata & Prasad, 1998]. Since these techniques require management and employees to be more involved in quality activities, high turnover can have a negative effect on quality.…”

Section: Latin American Business Reviewmentioning

confidence: 99%

Professional Mexican Employees: The Essential Element in Mexican Maquiladora Quality Improvement Initiatives

Romero¹

2003

Latin American Business Review

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As global competition continues to increase, quality is a crucial factor for firms to survive. Regarding quality in Mexican maquiladoras, Mexican professionals are suggested as the essential factor in successful quality programs. In this study, the literature related to quality in Mexico is reviewed, and propositions designed to test the main thesis are suggested. Additionally, exploratory data about professional Mexican worker perceptions of quality programs in maquiladoras are examined. Based on these results and the literature reviewed, Mexican professionals seem to hold significant promise in maximizing quality results. RESUMEN.A medida que continúa aumentando la competencia global, la calidad se convierte en un factor de vital importancia para la supervivencia de las empresas. Con respecto a la calidad de las maquiladoras mejicanas, los programas de calidad exitosos consideran como elemento esencial del logro a sus profesionales. En este estudio examinamos la literatura relacionada a la calidad en México, ofreciendo propuestas trazadas para probar Eric J. Downloaded by [McMaster University] at 20:53 22 December 2014las principales tesis sugeridas. Además, también analizamos los datos exploratorios sobre la percepción que los trabajadores profesionales mejicanos tienen de los programas de calidad implantados en las maquiladoras. Con base en estos resultados y la literatura analizada, parece que los profesionales mejicanos representan una promesa importante para maximizar los resultados de la calidad. RESUMO.A medida que a competição mundial aumenta, a qualidade passa a ser um fator primordial para a sobrevivência das empresas. Os profissionais mexicanos são considerados elementos essenciais para os programas de qualidade bem sucedidos nas maquiladoras mexicanas. Neste estudo, a literatura referente à qualidade no México é revista, e propostas para testar as principais teorias são sugeridas. Além disso, são examinados dados exploratórios sobre as percepções do trabalhador mexicano especializado em relação aos programas de qualidade nas maquiladoras. Com base nestes resultados e na literatura revista, os profissionais mexicanos parecem ser os responsáveis pela expressiva confiança na maximização dos resultados de qualidade.

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The role of designer-buyer-supplier in the maquiladora industry

Cited by 14 publications

References 0 publications

Obstacles to TQM Implementation in Mexico's Maquiladora Industry

Obstacles to TQM Implementation in Mexico's Maquiladora Industry

An investigation into supplier development activities and their influence on performance in the Chinese electronics industry

Professional Mexican Employees: The Essential Element in Mexican Maquiladora Quality Improvement Initiatives

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