The Role of E-Service Quality and Information Quality in Creating Perceived Value: Antecedents to Web Site Loyalty

Pearson, Ann; Tadisina, Suresh K.; Griffin, Chris

doi:10.1080/10580530.2012.687311

Cited by 111 publications

(107 citation statements)

References 47 publications

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“…In addition to that, we found that "website design" and "adequacy of information" were the highest dimensions to impact achieving "monetary value" with β = 0.353, β = 0.189 respectively, at P<0.05. Similar to our study by (Cetinsoz, 2013;Chen et al, 2013;Chinomona et al, 2014;Pearson et al, 2012) their results showed a positive impact of e-service quality on perceived value. Besides, students do consider perceived e-service quality when evaluating their website's benefits for substitute services from their universities.…”

Section: Results Discussionsupporting

confidence: 91%

An empirical study of e-Service quality and its impact on achieving a value added

Alzoubi¹,

Abdo²,

Al-Gasaymeh³

et al. 2019

JBRMR

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This study addresses the gap of how businesses vary in quality services of its website by investigating the e-Service Quality and its impact on achieving students' value added at private universities in Jordan. A descriptive and quantitative methodology are used. To achieve the study objectives. A Likert scale questionnaire was designed and included (30) statements to collect data from the sample which consists of (480) respondents. Then, a statistical correlations and regression tools used to analyze data. The study showed that e-Service Quality related to achieving a student's Value Added. Findings have also proved the impact of e-Service quality on achieving students' Monetary value and achieving students' Beneficial value. Multiple regression indicated that "adequacy of information" and "website design" have the highest impact on achieving Value added. We concluded that sophisticated content, user-friendly wellconstructed, and professional university's web design would improve students' experience, and add much values to students.

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Section: Results Discussionsupporting

confidence: 91%

An empirical study of e-Service quality and its impact on achieving a value added

Alzoubi¹,

Abdo²,

Al-Gasaymeh³

et al. 2019

JBRMR

View full text Add to dashboard Cite

show abstract

“…It was shown that e-service quality has a positive effect on satisfaction and satisfaction has a positive effect on loyalty (Chang et al, 2009). E-service quality has a significant and positive effect on perceived value; and perceived value increases the loyalty (Fuentes-Blasco et al, 2010;Pearson et al, 2012). Pearson et al (2012) also showed that loyalty intentions can be affected by perceived e-service quality.…”

Section: Introductionmentioning

confidence: 99%

A Review of Service and E-Service Quality Measurements: Previous Literature and Extension

Yarımoğlu

2015

JECOSS

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“…Although web informativeness (WI) is an important feature, Pearson, Tadisina, and Griffin (2012) opined that 'what type of information is provided' and 'how it is presented' are equally significant. In line with Richard (2005), 'effectiveness of information content' (EIC) can be used to determine whether the information provided by a website is correct, latest, complete, and pertinent for shoppers.…”

Section: Web Atmospherics Cuesmentioning

confidence: 99%

Effects of Online Shopping Values and Website Cues on Purchase Behaviour: A Study Using S–O–R Framework

Prashar

Vijay

Parsad

2017

Vikalpa: The Journal for Decision Makers

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The e-commerce industry in India has seen unprecedented growth in last few years. Eyeing India's substantial e-retail opportunity across multiple segments, investors have been aggressively funding the e-commerce sector. This growth has been fuelled by rapid adoption of technology, improving standards of living, an increasing young population, and economically advancing middle class, besides increasing access to the Internet through broadband and use of smartphones and tablets. The entry of global e-commerce giants has intensified the competition for home-grown players. E-retailers use web atmospherics to differentiate themselves from their competitors and evoke positive cognitive and emotional states of online consumers. However, though this Indian online market is growing at an exponential rate, it is still unexplored in terms of its shopping behaviour. Using structural equation modelling, this study applies the concept of the stimulusorganism-response to explain Indian buyers' online shopping behaviour, besides examining the importance of design elements in enabling website satisfaction (WS). Using a survey method to test the research model, primary data were collected from five Indian metropolitan cities of Delhi, Mumbai, Kolkata, Bengaluru, and Hyderabad during the months of May and June 2015. Confirmatory factory analysis (CFA) was used to estimate the measurement model with respect to convergent and discriminant validities. This was followed by testing the structural model framework and research hypotheses. Findings suggest that both internal and external elements have direct influence on WS. As the mediating variable, WS affects purchase intention. This research highlights on why and how 'satisfaction with website' matters in the contribution of shopping values and website atmospherics to behavioural outcomes by presenting its mediating role.

show abstract

The Role of E-Service Quality and Information Quality in Creating Perceived Value: Antecedents to Web Site Loyalty

Cited by 111 publications

References 47 publications

An empirical study of e-Service quality and its impact on achieving a value added

An empirical study of e-Service quality and its impact on achieving a value added

A Review of Service and E-Service Quality Measurements: Previous Literature and Extension

Effects of Online Shopping Values and Website Cues on Purchase Behaviour: A Study Using S–O–R Framework

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