“…According to (Dreßler, Beißert, Beyhoff, & Wirtz, 2016), each participant organizes his own transport processes without informing other participants, even though the smooth transportation flow largely depends on communication. Numerous transport issues exist such as traffic congestions, redundant administration and loss of time due to unnecessary waiting (Marija Jović, Tijan, Aksentijević, & Sotošek, 2019). According to (Tijan, Agatić, Jović, & Aksentijević, 2019), various stakeholders are still faced with a tedious task of producing and distributing paper documents to numerous administrative authorities.…”