The Role of Emotions in Human Resources Management

Abstract

Business environment increasingly grows complex where human resources become the only sustainable source of competitive advantage for any management, be it top executive or middle sector management. When speaking about personnel management, we chiefly speak about human resources, who are not devoid of emotions. The task of a professional manager is to foster a healthy working atmosphere. Communication here comes to the forefront, which is mainly being treated as a process largely based on the mental world of the speakers, where emotions have a great output and as communication largely relies on the interpretive power of the speaking partners; hence, good and proficient managers ought to give a strong emphasis and attention to the management of emotions, and we all should have to appreciate the irreplaceable role of emotions in interpersonal relations at workplace as well. This actually has a great impact not only on the relations between the manager and employee, but also on the whole team of the managed group and eventually the whole company. The present paper looks for efficient ways for healthy and successful human resources management, by means of providing illustrative examples, case studies and a detailed analysis of them all in all to put a light on the gaps in current management perception.