The role of empowerment in improving internal process, customer satisfaction, learning and growth

Abstract

The objective of this research was to identify the role of empowerment in enhancing Safeway Company's performance in Jordan using structural equation model (SEM). The authors used a predictive-descriptive strategy to determine Safeway Company's levels of empowerment. To evaluate the role of empowerment and performance, a questionnaire was designed and circulated. The data were examined using means, standard deviations, and multiple linear regression analyses. Empowerment and its dimensions from the Safeway company workers' viewpoint were ranked high in this survey. The performance level and its dimensions were also considered high from the Safeway company workers' perspective. Furthermore, the results suggest that both of the experienced groups showed significant differences regarding their empowerment's and performance perspective, meaning that employees with less than five years of job experience were more likely to perceive empowerment and performance, positively. In light of this result, the authors suggested the Safeway Company to increase and improve its performance to obtain customer satisfaction by encouraging employees to provide the company with feedback which improves the provided services to customers.

Using the Balanced Scorecard for Strategic Communication and Performance Management

“…These authors argued that the BSC has to be correctly parameterized to identify who is responsible to implement tasks within the organization. Other authors suggested that the BSC sheds light on the identification of inappropriate strategic decisions and can enhance the feedback from managers (Al-Omari et al, 2020). The managers may rely on the key performance indicators, "as the BSC's dashboards become like a laboratory to truly optimize size and complexity" (Cokins, 2013, p.72).…”

Impact of Strategic Thinking on High Performance Work Practices

“…Keeping up a serious edge in a worldwide, inventive and powerfully developing condition produces strain to rethink how business is led (Ulijn et al, 2000). Over various years, ranking directors have gotten progressively worried about the changing idea of their authoritative surroundings and how they can recognize and follow up on such changes in the earth (Davis, 2002;Malkawi, et al 2017;Al-Omari, et al, 2020). In any case, right now, results of progress are not constantly unsurprising and the earth is dynamic, making the identification of progress considerably more troublesome (Grewal and Tansuhaj, 2001).…”

Work Ethics and Social Responsibility: Actual and Aspiration

“…Responsibility is perceived as an ethical behavior that is linked to the environmental pollution issues, unemployment, inflation, and increasing poverty among some social minorities, and established of social responsibility in this aspect of the failure of the business organizations to implement its duties towards society the Arab Society of Certified Public Accountants (Fassin et al, 2011). Al-Omari, et al (2020) defines social responsibility as a set of decisions and actions taken by the organization to achieve the desired goals and values of the community, which are part of the direct economic organization management benefits that are part of its strategy. According to Friedman, M. (2007), there is an overlapping relationship between social responsibility and business ethics, which appeared in late seventies of the last century, when the focus on the ethics management as well as social responsibility and efficiency began.…”