“…Finally, insights resulting from the BIA operation can support decision-making in an organisation-wide level. These results are accomplished through the construction of corporate culture that encourages the attainment of BIA indicators and goals and incorporates an analytical decision-making orientation (Akter et al ., 2016; Yang et al ., 2020; Liu et al ., 2022; Wamba, 2022; Yoshikuni and Dwivedi, 2023), data-driven culture and organisational learning (Wamba et al ., 2017; Behl et al ., 2019; Fosso Wamba et al ., 2020; Nguyen et al ., 2022b), and technical infrastructures (Chen et al ., 2015; Duan et al ., 2019; Wang et al ., 2023). A rational integration of these factors within the overarching purpose of BIA implementation can trigger an inclusive organisational context where insights from the BIA system can be fully supported and encouraged (Alshamaila et al ., 2013; Maroufkhani et al ., 2020).…”