The Role of Ground Operations in Aviation Accidents and Incidents: A Human Error Analysis Approach

Literature review: A study of cognitive aspects in minimizing human error in construction

“…A human being can experience human error due to several factors, the most dominant being the human factor. Factors that cause human error include lack of communication, distraction, lack of focus, stress, low level of satisfaction, low cooperation, pressure, low level of awareness, lack of knowledge related to related fields, fatigue, lack of assertiveness, and norms [36]. These human factors give rise to specific patterns in decision-making when facing the following problems: human error taxonomy of each stage of problem-solving, first problem identification (denial, overgeneralization of plans, status-quo thinking and unclear perceptions), second goal goals (secondary goals as a basis), third information collection (paralysis of analysis, misinterpretation of information, and rigid perception), fourth elaboration and prediction (generalizing results, lack of analysis, not taking into account relationships between systems, attributes of false causes, hypotheses too simple), fifth planning, deciding and acting (rigid methods, extreme decisions, not making decisions, planning too far, too little planning, too much focus on one point, and prioritizing comfort), finally self-evaluation and self-reflection have problems with overconfidence and over-theorigin actions [37].…”