The role of historical and contextual knowledge in enterprise search

Lykke, Marianne; Bygholm, Ann; Søndergaard, Louise Bak; Byström, Katriina

doi:10.1108/jd-08-2021-0170

Cited by 6 publications

(3 citation statements)

References 39 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…To contextualise why half of the web search tasks involve finding human sources rather than other sources (see Table 2) we turn to the interviews. Although human sources are known to be important in organisations (e.g., [9,[34][35][36]), the municipality was surprised to learn that we found more tasks involving human sources than tasks involving nonhuman sources. Interviewees noted that this is not only an easier way to search but also yields better results for these tasks.…”

Section: Role Of Expert Searchmentioning

confidence: 79%

Improving the Effectiveness and Efficiency of Web-Based Search Tasks for Policy Workers

et al. 2023

View full text Add to dashboard Cite

We adapt previous literature on search tasks for developing a domain-specific search engine that supports the search tasks of policy workers. To characterise the search tasks we conducted two rounds of interviews with policy workers at the municipality of Utrecht, and found that they face different challenges depending on the complexity of the task. During simple tasks, policy workers face information overload and time pressures, especially during web-based searches. For complex tasks, users prefer finding domain experts within their organisation to obtain the necessary information, which requires a different type of search functionality. To support simple tasks, we developed a web search engine that indexes web pages from authoritative sources only. We tested the hypothesis that users prefer expert search over web search for complex tasks and found that supporting complex tasks requires integrating functionality that enables finding internal experts within the broader web search engine. We constructed representative tasks to evaluate the proposed system’s effectiveness and efficiency, and found that it improved user performance. The search functionality developed could be standardised for use by policy workers in different municipalities within the Netherlands.

show abstract

Section: Role Of Expert Searchmentioning

confidence: 79%

Improving the Effectiveness and Efficiency of Web-Based Search Tasks for Policy Workers

et al. 2023

View full text Add to dashboard Cite

show abstract

“…In reality, information access systems are interactive systems used over longer periods of time, i.e., they may only be assessed holistically if the user's perspective (task and context) is taken into account, cf. [Lykke et al, 2022;White, 2016;Zangerle and Bauer, 2022]. Studies on long-term impact furthermore need to consider the wider scope of stakeholders [Bauer and Zangerle, 2019;Jannach and Bauer, 2020].…”

Section: Overcoming Methodological Challenges In Informationmentioning

confidence: 99%

Report on the Dagstuhl Seminar on Frontiers of Information Access Experimentation for Research and Education

Bauer,

Carterette,

Ferro

et al. 2023

SIGIR Forum

View full text Add to dashboard Cite

This report documents the program and the outcomes of Dagstuhl Seminar 23031 "Frontiers of Information Access Experimentation for Research and Education", which brought together 38 participants from 12 countries. The seminar addressed technology-enhanced information access (information retrieval, recommender systems, natural language processing) and specifically focused on developing more responsible experimental practices leading to more valid results, both for research as well as for scientific education. The seminar featured a series of long and short talks delivered by participants, who helped in setting a common ground and in letting emerge topics of interest to be explored as the main output of the seminar. This led to the definition of five groups which investigated challenges, opportunities, and next steps in the following areas: reality check, i.e. conducting real-world studies, human-machine-collaborative relevance judgment frameworks, overcoming methodological challenges in information retrieval and recommender systems through awareness and education, results-blind reviewing, and guidance for authors. Date: 15--20 January 2023. Website: https://www.dagstuhl.de/23031.

show abstract

“…To illustrate, Hertzum and Pejtersen (2000) identified how engineers searched for documents to identify people, while also searching for people to get documents for solving work tasks. A recent study identified the specific role of people in understanding context, projects, previous procedures, and actions in a biotech company (Lykke et al, 2022). Knowledge of people search can contribute insights into how users retrieve and identify current and previous colleagues to proceed with a current task.…”

Section: Introductionmentioning

confidence: 99%

Searching for people in the workplace: aims, behaviour, and challenges

Svarre,

Lykke,

Bygholm

2024

View full text Add to dashboard Cite

Introduction. People have been shown to play an important role in solving search tasks in professional settings. Searching for a person covers a large part of the information retrieval carried out in the workplace. However, it can be challenging to identify relevant people through a query. Thus, to support workplace users, knowledge of the characteristics of people searches is needed to identify which steps can be taken to ease the retrieval process. Method. This study examined the characteristics of people searching in a biotechnology company based on a mixed-methods process consisting of search log data from an in-house enterprise system, a questionnaire survey, and semi-structured interviews with users of the enterprise system. Results. The findings showed that people search accounted for 59.5% of all queries in the search log. Log data and questionnaire data were analysed to determine how the queries were distributed across organisational areas and information sources. The interview data provided insight into how people search was used for locating people and expertise and as part of exploratory, complex subject searches. Challenges in searching for people were also discussed in the interviews. The findings were used to discuss the implications for future workplace information systems.

show abstract

The role of historical and contextual knowledge in enterprise search

Cited by 6 publications

References 39 publications

Improving the Effectiveness and Efficiency of Web-Based Search Tasks for Policy Workers

Improving the Effectiveness and Efficiency of Web-Based Search Tasks for Policy Workers

Report on the Dagstuhl Seminar on Frontiers of Information Access Experimentation for Research and Education

Searching for people in the workplace: aims, behaviour, and challenges

Contact Info

Product

Resources

About