The Role of Homeless Shelter Workers: A Study of Staff Serving Homeless Veterans

Abstract

This study examines how shelter workers who serve formerly homeless veterans perceive their experiences and performances related to their workplace. Previous research shows that perceived social support is strongly related to self-efficacy, work morale, and job satisfaction among workers. Interviews administered to homeless shelter workers reveal how they engage in daily tasks and recognize support systems at work. Results show that homeless shelter workers experience positive outcomes associated with their profession while they feel significant challenges and confrontations posed by clients. Acknowledging the critical role of the homeless shelter workforce in addressing veteran homelessness, this study emphasizes the importance of offering effective staff trainings. To support the homeless shelter workforce and develop its capacity, organizational effort should focus on promoting social support and protecting staff well-being.