The role of human resource re-engineering in order to improve the quality of banking performance

Abstract

The research to identify the impact of human resource re-engineering and its dimensions in improving the quality of banking performance in commercial banks. The dimensions related to human resource engineering, represented by (technological capabilities, human resources, and organizational components) and the dimensions to improving the quality of banking performance, represented by (effectiveness, efficiency, correlation or suitability) in commercial banks. So the research population represents Jordanian commercial banks, and six Jordanian commercial banks were selected and the research was applied to a sample of 200 individuals that includes (bank managers, department heads and employees with experience and competence), the questionnaire was used as the main tool for collecting data and information from the respondents, and interviews, to identify the relationships and the effect between the research variables to obtain answers related to the research problem. The study concluded that there is a correlation of a coherent nature between the re-engineering of human resources and the realization and development of its dimensions, and the quality of banking performance is improved.