“…Since the immediate effects of IT manifest themselves in process improvements, more conclusive results are expected when IT investments are related to process outcomes (Mukhopadhyay, Rajiv, and Srinivasan, 1997;Segars, Grover, and Teng, 1998). Research studies utilizing immediate performance measures such as process efficiency and project outcomes have reported more consistent results, although only a small number of such studies have been undertaken (Karimi, Somers, and Bhattacherjee, 2007;Ravichandran and Lertworngsatien, 2005).…”