The Role of Information Technology and Employee Engagement in Enhancing Knowledge Management in the Pharmaceutical Research and Development Process: Insights from Dynamic Capabilities Theory

Abstract

This study investigates the impact of Information Technology and employee engagement on the implementation of Knowledge Management within the Research and Development processes of pharmaceutical companies. Based on Dynamic Capabilities Theory, this research examines the interaction between these factors in facilitating Knowledge Management practices. The findings indicate that while both Information Technology and employee engagement significantly enhance Knowledge Management implementation, the latter has a more pronounced effect. Engaged employees are crucial for identifying opportunities and driving strategic initiatives, whereas Information Technology supports information processing and decision making. This study highlights the complex interaction between technology and human creativity, demonstrating that the future of Knowledge Management in Research and Development relies not only on advanced systems but also on the active and committed individuals who utilize them.