The Role of Information Technology in Business Process Reengineering: An Analytical Perspective

Abstract

This research intends to critically examine the role of information technology (IT) in business process reengineering (BPR). Organizations use this as a critical strategy to improve their productivity, competitiveness, and operational effectiveness. The successful implementation of BPR efforts is facilitated and enabled in large part by IT. This study pinpoints and investigates the primary ways that IT contributes to BPR through a thorough literature analysis. These include organizational change management, integration and connectivity, data analysis and decision support, and process automation. This study also examines potential hazards and difficulties that may arise with IT-enabled BPR and suggests mitigation measures. Based on a synthesis of prior research, case studies, and expert opinions, this study is analytical in nature.The research findings can serve as a roadmap for practitioners and decision-makers when developing IT-enabled BPR efforts for today's fast-paced corporate environment.