The Role of IT and Organizational Capabilities on Digital Business Value

Riera, Christian; Iijima, Junichi

doi:10.17705/1pais.11204

Cited by 19 publications

(10 citation statements)

References 19 publications

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“…Previous research [100][101][102][103] suggests that to develop business value and achieve a competitive advantage, IT infrastructure must be appropriately designed, employed, and realistically applied. Infrastructural advancement is not a priority currently in Bangladesh.…”

Section: Discussionmentioning

confidence: 99%

An Empirical Investigation and Conceptual Model of Perceptions, Support, and Barriers to Marketing in Social Enterprises in Bangladesh

et al. 2021

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Existing studies on social enterprises offer conflicting and contrasting perspectives on the impact of social enterprises on developing countries. Although several studies focused on social enterprises in developing countries, an empirical study that examines how social enterprises develop marketing strategies in an increasingly interconnected digital marketing environment is lacking. The current study empirically investigated the effects of consumer perceptions on social enterprises’ marketing strategies in a developing country and, in particular, the perceptions of, and barriers to, social enterprises in Bangladesh. Drawing on the technology–organisation–environment framework and a social constructionist perspective, 22 in-depth interviews were conducted with individuals from social enterprises. The emergent data were analysed using thematic analysis. The current study proposed an enabler and impediment social enterprise conceptual framework. The present study suggests that social enterprise engenders self-reliance and community empowerment, however, technological imbalance and infrastructures are the key impediments to adoption of effective social enterprise. Our analysis contributes to the theory of social enterprises’ marketing strategies and barriers, and suggests practical lessons in managing social enterprises and the development of marketing strategies

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Section: Discussionmentioning

confidence: 99%

An Empirical Investigation and Conceptual Model of Perceptions, Support, and Barriers to Marketing in Social Enterprises in Bangladesh

et al. 2021

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“…(2020) in improving the product creation process using organizational learning and dynamic capability approaches shows that a collaborative activity requires knowledge sharing as an exchange of projects, products and processes. Adjusting to the nature of digital business, several studies on dynamic capabilities find how dynamic capabilities work in unison to enable digital business value (Riera and Iijima, 2019) and allow organizations to drive innovation capabilities (Van de Wetering et al. , 2017).…”

Section: Introductionmentioning

confidence: 99%

“…A model from Lee et al (2020) in improving the product creation process using organizational learning and dynamic capability approaches shows that a collaborative activity requires knowledge sharing as an exchange of projects, products and processes. Adjusting to the nature of digital business, several studies on dynamic capabilities find how dynamic capabilities work in unison to enable digital business value (Riera and Iijima, 2019) and allow organizations to drive innovation capabilities (Van de Wetering et al, 2017). Previous studies link to the importance of collaboration culture in creating digital services and present the aspects that affect the collaboration process, namely, the dimension of social capital (Budiarso et al, 2021), shared leadership (Lahat and Sabah, 2021) and technology acceptance (Swanson et al, 2017).…”

Section: Introductionmentioning

confidence: 99%

Designing an information-sharing system to improve collaboration culture: a soft systems methodology approach in the digital service creation process

Devi

Wibisono

Mulyono

et al. 2023

JEIM

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PurposeThis study aims to fill the gap in collaboration culture improvement by designing an information-sharing system as an enabler to support the forming dimensions of the collaboration process in previous studies. The authors propose the appropriate system to eliminate the collaboration culture gaps between the related functional units based on in-process interaction learning in a business process outsourcing company.Design/methodology/approachThis study employed action research (AR) based on soft systems methodology (SSM) with a system thinking approach, in which the authors and process actors design the agreed information-sharing system by involving the process actors in identifying the initial problem situation as well as validating the conceptual model through discussions and designing the expected system.FindingsThis study discovers that SSM-based AR is a suited method for designing a system that supports the formation of collaboration culture among actors in the digital service creation process by learning user perceptions and expectations in order to obtain their commitment to empower the proposed system.Originality/valueIn addition to providing a system to minimize the lack of collaboration culture, this study contributes to the academic literature by offering a new way of planning and designing in a system development methodology using soft systems approaches to understand user perceptions, expressing user interaction in a conceptual model and validating it and defining agreed activities to obtain the best design according to user expectations.

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“…Verhoef et al (2019) Strategy Misalignment between IT and business strategy. Guinan et al (2019); Gurbaxani & Dunkle (2019); Riera and Iijima (2019); Yeow, Soh, and Hansen (2018); Wulf et al (2017); Matt et al (2015); Bharadwaj et al (2013) Rigid strategic planning. Chanias et al (2019); Warner and Wäger (2019); Ponsignon et al (2019); Tekic and Korteev (2019) The conceptual model presented by Vial (2019: 122) provided a starting point for our understanding of barriers, triggers, and impacts of digital transformation.…”

Section: Business Model Innovationmentioning

confidence: 99%

“…In another study, Riera and Iijima (2019) presented four categories of business purposes that can be achieved when the proper alignment between IT and business happens: financial, customer, business process, and learning and growth. Tekic and Korteev (2019) recognized that business model readiness for digital and mastery of digital technologies, would define the digital transformation initiative strategy.…”

Section: Strategymentioning

confidence: 99%

Digital transformation: an overview of the phenomenon based on a dynamic capabilities framework

Albino¹

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The Role of IT and Organizational Capabilities on Digital Business Value

Cited by 19 publications

References 19 publications

An Empirical Investigation and Conceptual Model of Perceptions, Support, and Barriers to Marketing in Social Enterprises in Bangladesh

An Empirical Investigation and Conceptual Model of Perceptions, Support, and Barriers to Marketing in Social Enterprises in Bangladesh

Designing an information-sharing system to improve collaboration culture: a soft systems methodology approach in the digital service creation process

Digital transformation: an overview of the phenomenon based on a dynamic capabilities framework

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