The role of Knowledge Management Supporters in software development companies

Abstract

Knowledge as a strategic resource and support factor has a higher and higher importance in software development processes, and in software process improvement projects. Therefore the conscious management of this resource and the efficient support of knowledge management (KM) processes are vital for organizations. In this article, the possible knowledge-related processes and the use of the possible support factors are researched and analysed. As a result of the research an integrated model of support factors has been developed. The research was carried out among software development companies, and resulted in a framework of KM supporters: technological factors, organizational factors and human resources (HR) factors. As conclusion of the research, these factors should be used in harmony in order to achieve success. Another conclusion of the research is that KM is a vital part of the operation of any software development organization or practice. Therefore a development of a KM strategy, as well as the development of KM processes: knowledge mapping and assessment (knowledge audit), knowledge leverage (share and transfer), and knowledge development is required.

Knowledge management in software engineering: A systematic review of studied concepts, findings and research methods used

“…Feher and Gabor [47] developed a model of the factors that support knowledge management. The model includes technological, organizational and human resource factors, and was developed on the basis of data on 72 software development organizations that are contained in the European database for the improvement of software processes.…”

“…Perceived complexity, perceived advantage and perceived risk contribute to the use of knowledge management artefacts [29] [47] What learning processes are used in practice…”

Knowledge transfer in offshore outsourcing software development projects: an analysis of the challenges and solutions from German clients

“…That ‘software engineering is knowledge‐intensive work' (Bjørnson & Dingsøyr, , p. 1) is widely accepted and therefore knowledge management in software engineering has garnered a lot of attention in the past decade. Earlier approaches have been based on the concept of externalisation of knowledge (Feher & Gabor, ) and endorse the use of 'knowledge repositories. '…”

Knowledge Transfer in IT Offshore Outsourcing Projects: An Analysis of the Current State and Best Practices

“…Thus, they focus on the proces knowledge within the software developmen CMMI) or managing knowledge through f routines [7]. Finally, there are several co propagate a holistic approach, thereby technological, organizational and human re and their ongoing interaction [5,12].…”