The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance

Gray, Peter; Durcikova, Alexandra

doi:10.2753/mis0742-1222220306

Cited by 127 publications

(142 citation statements)

References 15 publications

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“…Therefore, we proceeded with Steps 7 and 8. In summary, the CAT proposed by [23,33] proved to be a very useful technique that not only confirmed that our measurement item content was valid, but also greatly improved the CreaSE scale item discriminant validity.…”

Section: Content Adequacy Testsmentioning

confidence: 75%

“…From a methodological perspective, our results indicate that the CAT established by [23] and suggested by [33] is a particularly useful technique. Interestingly, while the survey results after the 2 nd CAT test did not pass, that same data did pass the traditional tests for discriminant validity [16] (i.e.…”

Section: Implications and Limitationsmentioning

confidence: 95%

“…The results of this survey are then analyzed using a repeated measures analysis of variance (rANOVA) with contrasts comparing the rating each item received for its intended construct with those of the other constructs. If the rating for the intended sub-construct is significantly higher than its rating on the others, then it has adequate content validity and discriminates among the other related sub-constructs [23].…”

Section: Content Adequacy Testsmentioning

confidence: 99%

“…To improve the content of the items and the discriminant validity, we implemented what MacKenzie et al [33] termed as the "content adequacy test" which was created by Hinkin and Tracey [23] but has rarely been used in IS research until recently [49]. This test is very useful for identifying items that do not truly discriminate between unique subconstructs.…”

Section: Assess the Validity Of Pretest Datamentioning

confidence: 99%

“…Content adequacy tests (CAT) [33,23] are administered in the form of a matrix survey where each survey item is listed down the rows with descriptions of each construct listed across the columns. Participants must indicate how "closely" each survey items seems to "fit" within each category (e.g.…”

Section: Content Adequacy Testsmentioning

confidence: 99%

See 4 more Smart Citations

Development and Validation of the Information Systems Creative-Self-Efficacy Scale

Payne¹,

Keith²,

Babb³

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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High-performing information systems (IS) professionals harness creativity as they build systems to solve new and unstructured business problems. Psychology has developed useful scales and techniques for measuring creativity. However, "being creative" is not sufficient. IS professionals must also have confidence in their creative ability to succeed. The belief in one's ability to be creative is termed creative self-efficacy (CreaSE). CreaSE is defined in the general business context, but scales are not thoroughly developed or refined. CreaSE has also never been studied in the IS context. We detail steps to develop and validate a theoretically-based measure of CreaSE as related to IS. Our process includes six datasets collected during refinement. Participants include business and IS students, online respondents, university professors, IS executives, and IS professionals. The validated instrument is a secondorder formative measure with reflective first-order sub-constructs based on belief in cognitive ability, affect, domain knowledge, skills, and understanding of people.

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Section: Content Adequacy Testsmentioning

confidence: 75%

Section: Implications and Limitationsmentioning

confidence: 95%

Section: Content Adequacy Testsmentioning

confidence: 99%

Section: Assess the Validity Of Pretest Datamentioning

confidence: 99%

Section: Content Adequacy Testsmentioning

confidence: 99%

See 3 more Smart Citations

Development and Validation of the Information Systems Creative-Self-Efficacy Scale

Payne¹,

Keith²,

Babb³

et al. 2018

Proceedings of the 51st Hawaii International Conference on System Sciences

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Information Technology and the Possibilities for Knowledge Sharing

Hayes¹

2012

Handbook of Organizational Learning and Knowledge Management

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The role of trust in promoting organizational knowledge seeking using knowledge management systems: An empirical investigation

Fang

Wei

2008

J. Am. Soc. Inf. Sci.

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Knowledge Management Systems (KMS) have become increasingly popular as a knowledge-sharing tool in contemporary corporations. Enticing employees to seek knowledge from KMS remains an important concern for researchers and practitioners. Trust has been widely recognized in many studies as an important enabling factor for seeking knowledge; however, the role of trust in promoting knowledge-seeking behavior using KMS has not been adequately addressed. Drawing upon the extant literature on trust and information technology adoption, this article examines the relationships between the knowledge seekers' trust in the community of KMS users, their perceptions toward the system (perceived usefulness and perceived seeking efforts), and the intention to continually use the KMS. The results reveal that trust in the community of KMS users does not directly affect the employees' knowledge-seeking continuance intention; rather, it happens indirectly through a mediated effect of perceived usefulness of the KMS. Furthermore, we find that trust seems to be a stronger determinant of perceived usefulness than of perceived seeking efforts. Our study thus demonstrates the indirect, but still crucial, role of trust in knowledge-seeking behavior in the context of corporate KMS usage. Other findings and the implications of this study for both researchers and practitioners are correspondingly discussed.

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The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance

Cited by 127 publications

References 15 publications

Development and Validation of the Information Systems Creative-Self-Efficacy Scale

Development and Validation of the Information Systems Creative-Self-Efficacy Scale

Information Technology and the Possibilities for Knowledge Sharing

The role of trust in promoting organizational knowledge seeking using knowledge management systems: An empirical investigation

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