The Role of Mediation Barriers to Self-Efficacy in Improving Hospital Revisitation: Empirical Evidence in the Healthcare Industry in Indonesia

Abstract

This research aims to determine the role of barriers to self-efficacy as mediation on the repeat visits by patients in the National Health Insurance (JKN) at Advanced Referral Health Facilities (FKRTL) Class C in Indonesia. This is an explanatory causality research with the purposive sampling method used to collect data from a cross-sectional survey of 225 patients of class C FKRLT in Jakarta, Bogor, Depok, and Bekasi using a questionnaire. The data collected were analyzed using structural equation modelling (SEM). The results showed that brand image and perception of patient-centered services positively affect barriers to self-efficacy and are a mediator to increasing patient return visits. These findings are helpful for stakeholders to make decisions in improving patient-centered regulations and service standards for the realization of hospital sustainability, good governance, and effective strategies to retain BPJS patients.
 
 Received: 17 October 2022 / Accepted: 29 December 2022 / Published: 5 January 2023

Mentorship Function to Reduce Turnover Intention in Public Accounting Firm

“…According to ACCA [2020], out of the 53% of auditors who experienced pressure in completing audits, 36% were unable to meet reporting deadlines, and 27% experienced audit risk with going concern issues. This is a professional demand that creates tension [Herda and Lavelle, 2012;Adhikara, et al, 2017;Anwar, et al, 2021;Adhikara, et al, 2022;Andry, et al, 2023], resulting in high employee turnover at KAP [Fogarty and Uliss, 2000]. Studies have also shown that more than one in two audit assistants in the United States quit their jobs after three years of employment [Hiltebeitel and Leauby, 2001], and the statistics published by Swedish Inspectorate of Auditors [2021] revealed a steadily declining number of authorized auditors in Sweden.…”