The role of mentoring and coaching of healthcare professionals for digital technology adoption and implementation: A scoping review

Scandiffio, Jillian; Zhang, Melody; Karsan, Inaara; Charow, Rebecca; Anderson, Melanie; Salhia, Mohammad; Wiljer, David

doi:10.1177/20552076241238075

Cited by 3 publications

(1 citation statement)

References 44 publications

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“…Wall posters, electronic and printed displays, and leaflets are a great way to impact consumer buying behaviors [ 126 ], as well as to educate them about the diversity and benefits of DTx and other digital health technologies. This “marketing as education” approach in retail pharmacies would likely accelerate dissemination of the related knowledge among health professionals [ 127 , 128 , 129 ]. Examples of such posters and displays are shown in Figure 3 .…”

Section: Digital Health Aisles Support Patient Education and Marketingmentioning

confidence: 99%

Redesigning Pharmacy to Improve Public Health Outcomes: Expanding Retail Spaces for Digital Therapeutics to Replace Consumer Products That Increase Mortality and Morbidity Risks

Bulaj,

Coleman,

Johansen

et al. 2024

Pharmacy

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United States healthcare outcomes, including avoidable mortality rates, are among the worst of high-income countries despite the highest healthcare spending per capita. While community pharmacies contribute to chronic disease management and preventive medicine, they also offer consumer products that increase mortality risks and the prevalence of cardiovascular diseases, diabetes, cancer, and depression. To resolve these contradictions, our perspective article describes opportunities for major pharmacy chains (e.g., CVS Pharmacy and Walgreens) to introduce digital health aisles dedicated to prescription and over-the-counter digital therapeutics (DTx), together with mobile apps and wearables that support disease self-management, wellness, and well-being. We provide an evidence-based rationale for digital health aisles to replace spaces devoted to sugar-sweetened beverages and other unhealthy commodities (alcohol, tobacco) that may increase risks for premature death. We discuss how digital health aisles can serve as marketing and patient education resources, informing customers about commercially available DTx and other technologies that support healthy lifestyles. Since pharmacy practice requires symbiotic balancing between profit margins and patient-centered, value-based care, replacing health-harming products with health-promoting technologies could positively impact prevention of chronic diseases, as well as the physical and mental health of patients and caregivers who visit neighborhood pharmacies in order to pick up medicines.

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Section: Digital Health Aisles Support Patient Education and Marketingmentioning

confidence: 99%

Redesigning Pharmacy to Improve Public Health Outcomes: Expanding Retail Spaces for Digital Therapeutics to Replace Consumer Products That Increase Mortality and Morbidity Risks

Bulaj,

Coleman,

Johansen

et al. 2024

Pharmacy

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Practical Recommendations for Navigating Digital Tools in Hospitals: Qualitative Interview Study

Wosny,

Strasser,

Kraehenmann

et al. 2024

JMIR Med Educ

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Background The digitalization of health care organizations is an integral part of a clinician’s daily life, making it vital for health care professionals (HCPs) to understand and effectively use digital tools in hospital settings. However, clinicians often express a lack of preparedness for their digital work environments. Particularly, new clinical end users, encompassing medical and nursing students, seasoned professionals transitioning to new health care environments, and experienced practitioners encountering new health care technologies, face critically intense learning periods, often with a lack of adequate time for learning digital tools, resulting in difficulties in integrating and adopting these digital tools into clinical practice. Objective This study aims to comprehensively collect advice from experienced HCPs in Switzerland to guide new clinical end users on how to initiate their engagement with health ITs within hospital settings. Methods We conducted qualitative interviews with 52 HCPs across Switzerland, representing 24 medical specialties from 14 hospitals. The interviews were transcribed verbatim and analyzed through inductive thematic analysis. Codes were developed iteratively, and themes and aggregated dimensions were refined through collaborative discussions. Results Ten themes emerged from the interview data, namely (1) digital tool understanding, (2) peer-based learning strategies, (3) experimental learning approaches, (4) knowledge exchange and support, (5) training approaches, (6) proactive innovation, (7) an adaptive technology mindset, (8) critical thinking approaches, (9) dealing with emotions, and (10) empathy and human factors. Consequently, we devised 10 recommendations with specific advice to new clinical end users on how to approach new health care technologies, encompassing the following: take time to get to know and understand the tools you are working with; proactively ask experienced colleagues; simply try it out and practice; know where to get help and information; take sufficient training; embrace curiosity and pursue innovation; maintain an open and adaptable mindset; keep thinking critically and use your knowledge base; overcome your fears, and never lose the human and patient focus. Conclusions Our study emphasized the importance of comprehensive training and learning approaches for health care technologies based on the advice and recommendations of experienced HCPs based in Swiss hospitals. Moreover, these recommendations have implications for medical educators and clinical instructors, providing advice on effective methods to instruct and support new end users, enabling them to use novel technologies proficiently. Therefore, we advocate for new clinical end users, health care institutions and clinical instructors, academic institutions and medical educators, and regulatory bodies to prioritize effective training and cultivating technological readiness to optimize IT use in health care.

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Practical Recommendations for Navigating Digital Tools in Hospitals: Qualitative Interview Study (Preprint)

Wosny,

Strasser,

Kraehenmann

et al. 2024

Preprint

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BACKGROUND Digitalization of medical practices is an integral part of clinician’s daily life making it vital for medical practitioners to understand and effectively utilize digital tools in hospital settings. However, often clinicians express a lack of preparedness for their digital work environments. Especially new clinical end users, encompassing medical and nursing students, seasoned professionals transitioning to new healthcare environments, and experienced practitioners encountering new healthcare technologies, face critically intense learning periods with often lack of adequate time for learning digital tools, resulting in difficulties in integrating and adopting these into clinical practice. OBJECTIVE The goal of this study was to comprehensively collect advice from experienced healthcare professionals to guide new clinical end users on how to initiate their engagement with health information technologies within hospital settings. METHODS We conducted qualitative interviews with 52 healthcare professionals across Switzerland, representing 24 medical specialties from 14 hospitals, and performed inductive thematic analysis. RESULTS Ten themes emerged from the interview data, including 1) digital tool understanding, 2) peer-based learning strategies, 3) experimental learning approaches, 4) knowledge exchange and support, 5) training approaches, 6) innovative thinking, 7) the personal attitude towards technology, 8) critical thinking approaches, 9) dealing with emotions, and 10) the human focus. Subsequent ten recommendations with specific advice to new clinical end users on how to approach new healthcare technologies include 1) taking time to get to know and understand the tools you are working with, 2) proactively ask experienced colleagues, 3) simply try it out and practice, 4) know where to get help and information, 5) take sufficient training, 6) stay curious and think outside the box, 7) stay open-minded, 8) remain critically thinking and use your knowledge base, 9) overcome your fears, 10) never lose the human focus. CONCLUSIONS Our study emphasized the importance of comprehensive training and learning approaches for healthcare technologies based on the advice and recommendations of experienced healthcare professionals. Moreover, these recommendations have implications for medical educators and clinical instructors, advising on effective methods to instruct and support new end users, enabling them to proficiently utilize novel technologies. Therefore, we advocate for new clinical end users as well as medical educators to prioritize effective training and cultivating technological readiness to optimize information technology use in healthcare.

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The role of mentoring and coaching of healthcare professionals for digital technology adoption and implementation: A scoping review

Cited by 3 publications

References 44 publications

Redesigning Pharmacy to Improve Public Health Outcomes: Expanding Retail Spaces for Digital Therapeutics to Replace Consumer Products That Increase Mortality and Morbidity Risks

Redesigning Pharmacy to Improve Public Health Outcomes: Expanding Retail Spaces for Digital Therapeutics to Replace Consumer Products That Increase Mortality and Morbidity Risks

Practical Recommendations for Navigating Digital Tools in Hospitals: Qualitative Interview Study

Practical Recommendations for Navigating Digital Tools in Hospitals: Qualitative Interview Study (Preprint)

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