The Role of Organizational Agility and Transformational Leadership in Service Recovery Prediction

Khoshlahn, Maryam; Ardabili, Farzad Sattari

doi:10.1016/j.sbspro.2016.09.018

Cited by 29 publications

(21 citation statements)

References 19 publications

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“…For example, Nejatian and Zarei (2013) highlighted that agility is an organization's unique way of enhancing its competitive advantages in order to keep pace with the continuous changes of explosive markets. In addition, Khoshlahn and Ardabili, (2016) also identified that organizational agility plays an important role in the development process of organizational transformational leadership as well as organizational suppleness in order to have positive effect on organizational competitiveness. Similarly, Goldsby and Stank's (2000) opinion on agility is that it discourses on a firm's ability to responds its customers' varying requirements.…”

Section: The Literature Reviewmentioning

confidence: 98%

Organizational agility and HRM strategy: Do they really enhance firms’ competitiveness?

Saha¹,

Gregar²,

Sáha³

2017

IJOL

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This article intended to emphasize and explicate the conceptual framework of organizational agility that discusses organizational spirit, capability, flexibility, nimbleness, and speediness. Whereas, the key activities of HR specialists involved in operational matters are progressively observed as a source of competitive advantage in today's severely competitive and fast changing markets. Similarly, it has been a competitive marketplace expansion; thus, nowadays, the situation is really difficult to enhance sustainable growth for the firms' side. Hence, the purpose of this article is to reveal that HR strategy enables organizations or firms to understand the value of internal and external customers, knowledge of competitors, products, technology, and sources of competitive advantage. It is all important to ascertain that the success of a business is founded along the belief that an organization achieve competitive advantage by making use of its people adequately and efficiently. Therefore, this article exemplifies some research propositions that how firms can respond rapidly and flexibly to the changing environment without facing market turbulence. Following this, the research aims to understand whether organizational agility and value of HR can really create a difference and influence on business performance. Finally, the result of this study highlights the importance of organizational agility and human resource's effectiveness which have an influence on enhancing organizational performance and competitive abilities.

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Section: The Literature Reviewmentioning

confidence: 98%

Organizational agility and HRM strategy: Do they really enhance firms’ competitiveness?

Saha¹,

Gregar²,

Sáha³

2017

IJOL

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“…Recently, researchers have increased focus on IT, learning and innovations effect on agility level in an organization and its performance (Cegarra-Navarro et al, 2016;Khoshlahn & Ardabili, 2016;Ravichandran, 2017). Few of the researchers analyze how organizational agility influences competitive advantage (Côrte-Real et al, 2017;Mikalef & Pateli, 2017).…”

Section: The Concept Of Organization Agilitymentioning

confidence: 99%

Organizational Agility Conceptual Model

Žitkienė¹,

Deksnys²

2018

Montenegrin Journal of Economics

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“…The study also indicated that OA plays the role of the intermediate variable between organizational learning and performance (Mashkani & Khodadadi, 2016). Another study has indicated that there is a statistically significant relationship between OA and transformational leadership (Khoshlahn & Ardabili, 2016).…”

Section: Research Hypothesesmentioning

confidence: 99%

The Mediating Role of Organizational Identification in the Relationship between Quality of Work Life and Organizational Agility: A Study on Menoufia University Hospitals

Nafei¹

2017

IBR

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The overall objective of the study is to identify the role of Organizational Identification (OI) as a mediating variable in interpreting the impact of Quality of Work Life (QWL) on Organizational Agility (OA). The research community is composed of all employees at Menoufia University hospitals (University Hospitals, National Liver Institute and Students Hospitals) in Egypt. Due to the time and cost constraints, the researcher adopted the sampling method to collect the necessary data for the study. The appropriate statistical methods were used to analyze the data and test the hypotheses.The research discovered a number of results, the most important of which is the existence of (1) that there is a positive effect between QWL and OI, (2) the existence of a positive impact between the dimensions of QWL and OA, (3) there is a positive effect between the dimensions of OI OA, (4) there is a positive effect of OI as a mediating variable in explaining the effect of QWL on OA at Menoufia University hospitals; that is, OI plays the mediating role in the relationship between QWL and OA. There is an impact on QWL on OA through OI at Menoufia University Hospitals.The study referred to a number of recommendations, the most important of which are: (1) re -studying and structuring of the system of wages in the hospital in a way that allows them to get the appropriate returns for their efforts, (2) providing a safe and healthy working environment at the University hospital, (3) improving QWL in terms of providing promotional opportunities, objectively, in accordance with specific standards and controls, (4) activating the training programs so that they are not limited to specific categories, (5) involving the employees in the decision making process, in view of the nature and sensitivity of the hospital work, which relates to the lives of citizens and requires a large amount of freedom to make decisions.

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The Role of Organizational Agility and Transformational Leadership in Service Recovery Prediction

Cited by 29 publications

References 19 publications

Organizational agility and HRM strategy: Do they really enhance firms’ competitiveness?

Organizational agility and HRM strategy: Do they really enhance firms’ competitiveness?

Organizational Agility Conceptual Model

The Mediating Role of Organizational Identification in the Relationship between Quality of Work Life and Organizational Agility: A Study on Menoufia University Hospitals

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