The Role of Organizational Commitment as Mediating the Effect of Perceived Organizational Support and Job Satisfaction on Organizational Citizenship Behavior

Abstract

The purpose of this study was to analyze the effect of perceived organizational support and job satisfaction on organizational citizenship behavior with organizational commitment as an intervening variable. The object of this research is PT. Harta Tersembunyiwhich has four subsidiaries engaged in hospitality. The sample in this study was determined by the census method using all 70 employees as respondents. The data collection method is a survey method with a questionnaire. The analysis technique used is inferential analysis technique with Partial Least Square (PLS). The results found that perceived organizational support has a significant effect on organizational citizenship behavior both directly and through organizational commitment as mediation. While job satisfaction does not have a significant effect on organizational citizenship behavior directly, but its effect is significant through organizational commitment. Meanwhile, organizational commitment directly has a significant positive effect on organizational citizenship behavior. So that management is expected to be more employee-oriented to get positive reciprocity from employees.

Customer Preference Shift: A Laundry Shop Experience

“…Making initiatives to improve the organization was a manifestation of organizational citizenship. Job satisfaction, positive organizational climate, and organizational commitment lead to organizational citizenship (Manihuruk & Kustini, 2023). The shop installed a system of giving incentives to loyal customers by giving them one free load for every ten loads of washing or drying.…”