The role of perceived organizational support, distributive justice and motivation in reactions to new information technology

Abstract

Despite tremendous investments in information technology (IT), many technological interventions in organizations fail because employees do not fully accept and use IT. The present study explored how two aspects of work climateperceived organizational support and distributive justiceaffect employee reactions to new IT (i.e., usage and attitudes) from a motivational point of view. Self-determination theory was used to understand how different motivational styles, varying in degree of selfdetermination, mediate the relationship between work climate and reactions to new IT. Results showed that perceived organizational support and distributive justice were associated to intrinsic and identified motivation to use the IT, and also to enjoyment and acceptance of the IT. Intrinsic and extrinsic motivation were both associated with IT usage, but IT usage was associated with enjoyment and acceptance only when people were intrinsically motivated. Intrinsic motivation also mediated the effects of support and justice on enjoyment and acceptance. Moreover, intrinsically motivated users were less likely to use a paper-based appointment booking alternative than those who were not. Implications for managing IT implementations and training are discussed.

Factors Affecting the Adoption of Gamified Smart Tourism Applications: An Integrative Approach

“…Justice and fairness have been extensively studied in various fields [85][86][87][88]. In tourism, studies on justice have focused on human resource management [89], revenue management [82,90], and customer service [91].…”

“…Thus, it is now considered a decision factor for technology adoption [86]. For a gamified mobile application, customers compare their expected experience using the application against the time and effort required by the application.…”

Factors Associated with Technology Integration to Improve Instructional Abilities: A Path Model

“…The method can be re-tested by measuring the variables included in the research through methods other than self-report. The importance of school culture in technology integration has been emphasised by many researchers (Ertmer, 1999;Mitchell, Gagné, Beaudry, & Dyer, 2012). In the present study, "technical support" was examined as one of the variables that can be considered as the reflection of school culture.…”

Employees Knowledge sharing: A Self-Determination Viewpoint-The Case of Technology Companies in Ho Chi Minh City

“…In addition, none of these studies has accepted all the four motivation types of selfdetermination theory at the same time. Furthermore, a number of studies that adopt self-determination theory concluded that controlled motivation is not as much important as autonomous motivation when linked to knowledge sharing behaviors [11,[17][18]. Therefore, this study will only concentrate on autonomous motivations in SDT and conclude the quality of motivations presented in selfdetermination theory.…”